Sujay Nandakumar Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

• Responsible for overall Management of the Production Sites including Incident Management, Account Management, Release Deployments, and general maintenance of live Production sites.
• Release Management - Work with PMO, QA & Development to ensure the deployment of new releases are scheduled.
• Work with Configuration team to schedule and manage weekly fast track configuration releases.
• Backend Error monitoring, logging the production issues based on priority.
• Manage production… Show more
• Manage production system performance monitoring and reporting.

County Dublin, Ireland

• Responsible for all Contact Center Systems including but not limited to: Salesforce (CRM), Cloud Telephony, etc.
• Working with key company stakeholders to improve and overcome technology constraints
• Process mapping for end user, administrator, and system integration processes
• Utilizing Microsoft Word, Excel, PowerPoint, and Access for creating help guides, data management, and presentations
• Troubleshooting system problems with an array of key Contact Centre… Show more
• Troubleshooting system problems with an array of key Contact Centre Systems

Global Operations Centre

• Inspiring and leading a team of twenty-two PCI and technical support associates
• Liaising with clients through email and telephone calls
• Identifying and developing new training needs and plans by monitoring agents KPI’s
• Presenting training and company goals to new employees
• Upskilling of current helpdesk associates
• Conducting employee probation and appraisals

Parkwest

• Call and chat quality interactions that help identify contact centre training needs
• Delivering constructive feedback to helpdesk agents to improve the quality of throughput from the helpdesk inbound call management to adhere to SLA targets.

• Level 1 PCI support agent-work as part of a team, that aids merchants through their Annual PCI compliance and have experience working on various campaigns
• Site maker support agent- single point of contact for site maker, involved in training and testing besides, providing the highest quality support to merchants.

Aviva Stadium, Dublin

Preparing & serving food for around 2000 spectators, under heavy pressure and time constraints.

Providing my expertise to help clients in a proffesional manner, often requiring the utmost discretion.I have eperience working for the An Garda Síochána, Courts Services,HSE, Refugee Legal Service etc.

Bsc Hons., Technology Management

Leaving Cert, Secondary School

Activities and Societies: Past Pupils Union