Sujay Das Email & Phone Number

Coimbatore, Tamil Nadu, India

End To End Program ManagementManaged Tele Calling CampaignsVolunteered 40+ eventsManaged Team Of 50 volunteersContent And Social Media Marketing

Bengaluru, Karnataka, India

-To ensure the customers have a seamless academic experience around delivery of their programs from admission to exit.-Formulated and analyzed post-sales customer experience map to achieve high student satisfaction by providing a personalized, precise and elaborate reply based on the student query.-Handled both academic and administrative related (such as fee payment, technical issues, logistic issues) student queries via calls, emails, and chat using various CRM tools.-Identification, escalation of priority issues, coordinating with various teams to get the responses, and ensure that the response is provided to the student/parent does not breach the SLA. Gatheringand analyzing data on escalation tickets and providing tailored solutions and de-escalating the situations.

Kolkata, West Bengal, India

-Relationship management: Conducted thorough client due diligence via email, voice, and chat processes, managing over 60 outbound calls daily to ensure robust communication and retention.-Attention to detail: Appreciated for best catalogue creation. Crafted comprehensive digital catalogues tailored to the unique needs of over 350 clients spanning 30 diverse industry sectors, including manufacturers and traders.

Kolkata, West Bengal, India

-B2B/B2C revenue generation: Sold travel packages face to face to 2500+ walk in customers, 8 corporate customers. Identified opportunities for cross-selling & up-selling of packages to prospects. Researched & selected customised itineraries and regularly followed up to ensure 90%+ conversion. -Lead generation: Led activation in kiosk, travel fairs & association events. Developed and nurtured bond with corporate CXOs for repeat business.

Guwahati, Assam, India