Sujay Dave Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Responsible for maximization of revenues by increasing operational efficiency through various tools data analysis, team incentives etc.Responsible for execution of project specific targets aiming towards the benefit of department and organizationHandling a team of Relationship Executives / Asst General Managers who provide suitable home loans guidance to customers till disbursement with great customer experienceClose Coordination with internal stakeholders of Lodha… Show more Responsible for maximization of revenues by increasing operational efficiency through various tools data analysis, team incentives etc.Responsible for execution of project specific targets aiming towards the benefit of department and organizationHandling a team of Relationship Executives / Asst General Managers who provide suitable home loans guidance to customers till disbursement with great customer experienceClose Coordination with internal stakeholders of Lodha (departments like sales , marketing, customer care ) and external stakeholders ( customers and banks)Regular knowledge enhancement of the market in home loans in order to provide best solution that suits both customers and the companyDrive, Develop and Mentor associates in the team to achieve departmental goals with excellenceCustomer satisfaction with hassle free home loan service and ensuring efficient working environment as one of the major strength Show less

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

 As a Quality Leader/Sr. Quality Analyst the primary role is to manage performance of the quality team and provide support to operations in increasing efficiency and achieve business goals. Manage the team of Quality analysts and Provide qualitative and quantitative analysis on areas of improvement to enhance customer satisfaction scores and highlight results for Voice evaluations, Case and email audits. Provide inputs with an aim of to reduce risk and cost for the company. Working… Show more  As a Quality Leader/Sr. Quality Analyst the primary role is to manage performance of the quality team and provide support to operations in increasing efficiency and achieve business goals. Manage the team of Quality analysts and Provide qualitative and quantitative analysis on areas of improvement to enhance customer satisfaction scores and highlight results for Voice evaluations, Case and email audits. Provide inputs with an aim of to reduce risk and cost for the company. Working with IT & MIS team to handle daily reports and issues with all recording tools for the Ireland Cost centre.  Proven capability to work with high volumes of data within tight timescales whilst maintaining accuracy. Report management for procedures and functional specifications for the client. Working closely with all areas of the business and assist in smoothening different process and policies that enhance customer experience. Meeting Clients expectations for audits and Compliance monitoring for Ireland contact center.  Guide team members to handle bottom performers with respect to efficiency and customer satisfaction. Track TL’s feedback process and Dispute management for the audits or evaluations done in the contact center. Team management, target achievement, Customer Satisfaction and manage Compliance Monitoring. Managing a team of individuals to drive performance across all lines of business.  Provide regular inputs to the training team for enhancing Customer Satisfaction scores and people efficiency.  Drafting and maintaining reports that showcase areas of interest for clients.  Conducting audits and analysis on pain areas through six sigma tools like Root-cause analysis, Pareto, etc for process improvement resulting in increment of customer satisfaction scores.  Hands on experience with end to end management of the quality function. Focus on Planning, Task management and resource management. Show less

Mumbai Area, India

--> Proven capability to work with high volumes of data within tight timescales whilst maintaining accuracy.--> Drafting reports for procedures and functional specifications for the client. --> Ensured speedy resolution of queries and Grievances.--> Mentored agents and assisted them in improving their performance pertaining to process.--> Setting standards in offering quality service to clients--> Equipped with training skills, having proven track record of… Show more --> Proven capability to work with high volumes of data within tight timescales whilst maintaining accuracy.--> Drafting reports for procedures and functional specifications for the client. --> Ensured speedy resolution of queries and Grievances.--> Mentored agents and assisted them in improving their performance pertaining to process.--> Setting standards in offering quality service to clients--> Equipped with training skills, having proven track record of training individuals with less quality outputs and low customer satisfaction--> Successfully completed Six Sigma Orientation training. Show less

Mumbai Area, India

Worked for almost 3 months as a trainee manager in the sales and marketing department of telecommunication and charity division.

Pgdbm, Business Management, First Class

Business Management

B.E, Computers

Computer Engineering

Hsc, 12Th

Science student

Ssc, 10Th

Xth