• Built relationships with senior management to understand their teams and accurately hire based on the wants and needs of each department • Created and posted job descriptions on various social media platforms (Indeed, Kijiji, Facebook, Reddit) • Provided training to new hires to ensure a seamless onboarding experience• Supervised and monitored various departments to ensure each order is produced and delivered to address clients’ needs• Evaluated project processes and activities to identify and communicate potential issues, risks, and problems in a timely fashion, allowing corrective actions and resolutions as needed.

• Identifying future hiring needs and developing job descriptions and role specifications.• Delivering a consistently high level of customer service to all customers• Maintaining store visual presentation expectations and maintenance, as well as housekeeping standards• Ensure customer orders are filled in a timely manner following quality standards, with a high fulfillment percent and a sense of urgency

• Escalates complex or unresolved customer situations to the CCAM/CCM as required. Performs any required documentation after completed calls to ensure customer’s requests are accurately processed.• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.• Probes to understand customer needs and provide advice related to personal banking and credit card strategies that meet their objectives. • Handles customer inquiries in an informed, professional, and efficient manner.

• Responsible for the orientation and boarding of new student staff into the Canada Revenue Agency TRIS Legal Team• Participating in the exchange of constructive ideas with the purpose of continuous improvement during team meetings, such as creating new macros to be able to run more efficient.• Rendering tax entitlement decisions based on review of legislation, jurisprudence and relevant legal tax information: Wills, Power of Attorney, Death Certificates, and Point of Interests.• Handling extremely confidential information on a daily basis with integrity and professionalism.• Utilizing the legislation and policy to determine the eligibility and entitlement of persons subject under the Canada Revenue Act; including but not limited to forms and returns.