Sujeesh Sidharthan Email & Phone Number

Bengaluru Area, India

Bengaluru Area, India

- Responsible for handling customer escalations on the CASB product issues.- Training and onboarding the newly hired GTE batch to get them up to speed on basic troubleshooting and providing product support to customers.- Collaborating with Engineering & Sales teams for a cross-functional and timely resolution of client issues & deliverables.- Working with the CSM and Sales teams to architect and deploy CASB solutions for customers.- Setting test environments to replicate customer issues, processed log records utilizing Hadoop servers & performed root cause analyses.- Conducting multiple product training both within and outside the organization.- Assisting in creating pod environments for Skyhigh Networks CASB solution in the RSA security conference.

Bengaluru Area, India

- Responsible for providing technical support on Skyhigh Networks products to global clients.- Analysing client cloud traffic data, inferring actionable insight, and presenting accurate findings to the client's CIO.- Collaborating with Engineering & Sales teams for a cross-functional and timely resolution of client issues & deliverables.- Tactfully handling critical real-time issues resulting in minimal down-time of clients' business operations & satisfaction.- Deploying the cloud security product in live environments and writing custom coded rules (Linux) for parsing of firewall log records.- Setting up test environments to replicate customer issues while processing access logs using the Hadoop-based data pipeline system and performing root cause analysis.

Bengaluru Area, India

- Installation and maintenance of IT infrastructure and computer networks.- Setting up user accounts, permissions, and passwords on LDAP.- Network maintenance and monitoring using Nagios & Ganglia.- Analyzing and resolving faults, ranging from a major system crash to forgotten passwords.- Providing training and technical support for users with varying levels of IT knowledge and competence- Replicating the product in local environments and identifying points of failure and troubleshooting.- Researching technical issues and working with the development team to resolve more advanced issues when necessary.- Communicating the customer requirements (enhancements of the product) to the development team, keeping the customer up to date on the progress of the feature implementation.

Bachelor Of Computer Application (Distance Education)

Education record