Sujesh Kumar Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Highlight: Working as Business Design Lead, Sujesh was responsible for developing service design for key scenarios of Customer Service Hub (CSH) program namely: Omni-Channel, Mortgage, Re-finance, Top Ups, Premium/Private, Deposits and Servicing. This multiple year program exists to enable 21st century customer and banker experience through simplifying, standardising and digitising how Westpac connects with its customers as one bank with multiple brands. It is expected to deliver both revenue… Show more Highlight: Working as Business Design Lead, Sujesh was responsible for developing service design for key scenarios of Customer Service Hub (CSH) program namely: Omni-Channel, Mortgage, Re-finance, Top Ups, Premium/Private, Deposits and Servicing. This multiple year program exists to enable 21st century customer and banker experience through simplifying, standardising and digitising how Westpac connects with its customers as one bank with multiple brands. It is expected to deliver both revenue uplift (free up 25% of banker time and reinvest 65% of freed capacity to productivity) as well as cost reduction (reduce cost of home loan origination by 25%, reduce cost of change by 50%) Show less

Singapore

Sujesh worked in partnership with clients on strategic foresight and strategy development, change and business transformation engagements. Work with clients included independent review of Singaporean bank's business processes remove redundant and obsolete process steps; Recommendations included future staff competency models, centralised v/s distributed activities, in-house v/s outsourced activities, service level agreements between branches and back office and target state system architecture.… Show more Sujesh worked in partnership with clients on strategic foresight and strategy development, change and business transformation engagements. Work with clients included independent review of Singaporean bank's business processes remove redundant and obsolete process steps; Recommendations included future staff competency models, centralised v/s distributed activities, in-house v/s outsourced activities, service level agreements between branches and back office and target state system architecture. Approximately 30% cost efficiency was expected once all processes implemented. Show less

Sydney, Australia

Sujesh provided assessment and consultation in areas of business process management and enterprise information management with emphasis on business case development, strategy reviews, business analysis, and operational improvement. Highlights include managing end-to-end twelve-week engagement reviewing ICT strategy for Australian Utility Company. Sujesh investigated benefits and limitations of current strategy that led to development of continual service improvement plan. Sujesh developed… Show more Sujesh provided assessment and consultation in areas of business process management and enterprise information management with emphasis on business case development, strategy reviews, business analysis, and operational improvement. Highlights include managing end-to-end twelve-week engagement reviewing ICT strategy for Australian Utility Company. Sujesh investigated benefits and limitations of current strategy that led to development of continual service improvement plan. Sujesh developed business plan (including budgets), service level agreements, project plans, communication strategies, and management/governance structures for execution of projects. Show less

Sydney, Australia

Sujesh collaborated with client teams to define technology strategy based on business goals and strategic initiatives; Developed efficient and profitable solutions for internal/external clients. Select project experience include developing functional and technical design and specification for Business Process Management system for an Australian Bank.

Singapore

Sujesh managed a team of onshore and offshore resources responsible for progressive automation of business processes and content management systems for the licensing authority in Singapore

Mumbai Area, India

Involved in the development of a relational database and a workflow management system for HDFC (New Business, Policy Servicing). Developed artifacts for the design of the business process components.

Mba, Finance And Strategy

MBA

Master Of Business Administration (Mba), Marketing, Ip Management

Exchange Program

Bachelor Of Information Systems, Information Science/Studies

B.S

Education record

High School