Sujesh Surendran Email and Phone Number

Managed a system Integrator company as a profit center, consistentlydelivering positive financial outcomesDeveloped and executed strategic sales plans aligned with corporateobjectives, resulting in significant revenue growth and increased market sharePrepared comprehensive costing sheets, proposals, and quotations for RFQsand tendersCultivated and maintained strong relationships with key clients througheffective negotiation and closing techniques, consistently securing lucrativedealsDemonstrated exceptional project management skills, overseeing end-to-endELV projects from initiation to successful completionProvided operational leadership to a team of engineers and technicians,assigning daily tasks, monitoring progress, and ensuring their motivation andwell-beingPlayed an active role in procurement functions, sourcing the right suppliers,negotiating favorable deals, and ensuring timely delivery of materialsEnsured timely completion of projects by effectively managing resources andcoordinating tasksSuccessfully completed major projects like Al Kazhna Data center (StructuredCabling), DOPA (Ruwais Palace Wi-Fi), MOPA (Structured Cabling), Islamia School(CCTV), Tawasul Industrial Park (Gate Barrier), Nimir (AV and Access Control).

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.Managed a high volume of customer interactions through various channels including branch banking, phone, email, and maintaining a professional and friendly demeanor throughout.Developed and maintained in-depth product knowledge to effectively address customer queries and offer tailored solutions, resulting in increased customer loyalty and repeat business.Collaborated with cross-functional teams to escalate complex issues and coordinate timely resolutions, ensuring seamless customer experiences and fostering strong relationships with internal stakeholders.Ensured approvals were in place prior to processing transactions, ensuring adherence to bank policies, ethics, and Code of Conduct.Identified potential companies and conducted thorough analysis of their documents to determine eligibility, providing financial plans that best suited their needs.Analyzed and drafted financial statements to propose business loans.Assisted in business development in the branch, actively engaging with prospective customers and promoting the bank's services.Major Achievements:- Attained record-breaking sales performance for pre-paid cards in the branch during the 3rd quarter.- Demonstrated exceptional loan management skills, ensuring zero delinquencies in all disbursed loans.

Successfully achieved business targets by sourcing SME Business and employing exceptional expertise in relationship management, Balance Sheet Analysis, Credit Risk Review, and Bank Operations & Credit Administration.Conducted prospective customer calls, skillfully discussing and finalizing facility structuring, while ensuring thorough collection and analysis of all necessary documents.Prepared credit applications and diligently followed up until facility disbursement, showcasing strong attention to detail and excellent organizational skills.Established and maintained extensive relationships with clients, exhibiting exceptional communication and negotiation abilities to enhance customer satisfaction and loyalty.Consistently upheld a high level of professionalism and integrity in all interactions with clients and colleagues, fostering a positive and productive work environment.Major Achievements:Achieved the milestone of disbursing 1 Million loans in the 2nd month of operation, setting a record in the history of Abu Dhabi.Ensured zero delinquency in all disbursed loans.Assigned responsibility to provide comprehensive on-the-job training to new recruits and handle the team's MIS.

Served as a Relationship Officer within the Mortgage Division at ENBD, Abu Dhabi Branch, specializing in housing loans and retail liability products.Successfully sourced business from High Net Worth clients in Dubai and Abu Dhabi, employing strategic approaches.Conducted meticulous analysis of financials and pertinent documentation to assess loan eligibility.Competently prepared and submitted Credit Applications, diligently following up with Credit for timely approval.Ensured the smooth and efficient final disbursement of approved loans through meticulous coordination and attention to detail.

Successfully achieved personal business targets by sourcing SME Business, consistently exceeding sales quotas.Assisted the team leader in monitoring and guiding junior staff to improve team performance in closing sales calls.Conducted prospective customer calls, engaging in detailed discussions to understand their needs and finalize facility structuring.Proficiently analyzed financials and company documents to determine eligibility for loans, ensuring thorough due diligence.Played a key role in the Islamic banking sector, specializing in Islamic products (Saadiq) in the market.Collaborated with credit and operation departments at the head office for loan approval.Managed up to 1 million per month (AED 250,000/- individual ticket size).

CADD CENTRE Training Services Pvt. Ltd. Is the largest training centre in CAD in Asia with more than 100 centers in India and few international centers.Successfully established a reputable brand name in a fiercely competitive market environmentExceeded expectations by achieving top-ranking status among the six regional centers within the first month of operationDemonstrated exceptional leadership and management skills during a 2.4-year tenure as Center ManagerConsistently maintained the center's position among the top 10 out of 100 nationwide cent

Spearheaded comprehensive marketing campaigns to drive visibility and sales of liability products such as home loans, car loans, credit cards, and other financial solutions.Developed and executed strategic marketing plans, ensuring alignment with organizational objectives and market trends.Implemented innovative marketing strategies to effectively promote and position liability products in highly competitive markets.Conducted extensive market research to identify target demographics and refine marketing messages tailored to specific customer segments.Collaborated cross-functionally with product development teams to analyze market needs and develop customer-centric product offerings.Successfully managed and coordinated various marketing initiatives, including advertising campaignsLeveraged strong interpersonal and networking skills to establish and maintain client relationships