 Assisting IT Manager in all Management and Technical issues In charge of all IT related issues in absence of IT Manager. Administration of network including (PMS Opera Version 5) and POS (Micros  9700 Version 3.2) systems for both properties. First level support for HITV and HSIA,  Maintaining call accounting systems , Tiger TMS and FCS  Maintaining Digital Signage-- Janus  Maintain Micros servers for both properties with more than 80 workstations  Administration of Respak Server for 14 F& B outlets Installation, Implementation & Administration of Windows Server 2000,2003& 2008  Administration and trouble shooting of Exchange Server 2003 Administration of Back of the house application Administration of T&A Application  Administration and maintenance of mail gateway (Spam mail)  Maintaining LAN/WAN. Installation, Administration and troubleshooting of all Windows Operating Systems. Installation, Maintaining and troubleshooting of Network & individual Printers. Data Backup and Disaster Recovery.(CA & Overland storage system) Installing and configuring Outlook 2003,2007  Installation and configuring of DHCP, DNS and setting up of Group Policies And security. Protecting / preventing data from Virus infection, by using Anti-Virus, on  Standalone and Network computers. Coordination for active component configuration Cisco 1700 and 1800  First level attempt for all IT Equipment issues including IP Camera  (Stardom),Hand punch Machine (Micro Hard),Door lock system(CISA key CutSystem)

 Studying Client requirements & designing IT based solutions Implementing projects Assisting Project Manager in Technical problems Training and Managing Support Department Staff Installation, Configuration and Troubleshooting of Windows 2003/2000 Server/Professional, XP Professional and Workstation. Installation and configuration Domain, Child domain, Additional domain controls in windows 2000, 2003. Managing user accounts and giving rights and security to active directory. Trouble shooting of network components such as Cisco Routers, switches, Hubs, etc. Responsible for the Daily and Monthly Server backup and restore Using Arc Server. Installation of Servers, Desktops, Notebooks and computer peripherals. Installation & Configuration of Anti-virus software & Patch updating. Hands-on experience in LAN/WAN environment. Preventive maintenance planning and scheduling. Following an escalation matrix during crisis or fatal issues caused by a newly discovered virus or a critical machine going down.