Customer Service Team | Quality Assurance Group | Memory Business Unit | Device Solutions DivisionKey projects and skills :• Published daily analysis reports with data-driven insights to over 200 stakeholders, including executives and customers, to support informed decision-making.• Led analysis automation with Python, developing tools that continue to be used across the company.• Liaised with a project involving the design, development, and optimisation of a claim… Show more Customer Service Team | Quality Assurance Group | Memory Business Unit | Device Solutions DivisionKey projects and skills :• Published daily analysis reports with data-driven insights to over 200 stakeholders, including executives and customers, to support informed decision-making.• Led analysis automation with Python, developing tools that continue to be used across the company.• Liaised with a project involving the design, development, and optimisation of a claim management system that handles product production, failure, and customer data of over 400 million DRAM chips produced yearly.• Managed and analysed large-scale production data (fab, lot, wafer), customer data, defect information, and product performance data covering the lifecycle of the products over a decade.• Analysed fine unit experimental data such as current measurements for failure analysis.• Managed the setup and version control of test scenarios and programs based on C and Linux for evaluation.• Ensured product compliance with JEDEC and ISO standards, with reliability qualifications and functional requirements tests.• Took charge of budget management for the team expenses and investment.• Collaborated with more than ten different internal teams and vendors for data-driven quality improvements.• Collaborated with global customers such as Nvidia, Google, Facebook and Apple to resolve prolonged issues involving complex defects.• Seconded to the design team for strong communication skills and proactive approach in customer data analysis to generate ad hoc reports including the products’ early defect issues.• Provided training and workshops and presented findings for customers and global employees.Worked with Design, Product Engineering, Product Architecture, Device Solution, Quality Assurance, Analytical Technology, Product Management(Planning), Marketing team, and Customers. Show less

I worked as an intern in Mando, an automotive devices corporation in Pangyo Techno valley, Korea. I dealt with semiconductors, electronic devices, focusing on solder paste and EMI shielding which are the major factors of automotive electronic devices quality issues.• Involved in enhancing vehicle safety and performance features for autonomous driving technologies.• Analysed automotive electronic components such as ECUs, sensors, and ADAS for benchmarking.• Ensured compliance… Show more I worked as an intern in Mando, an automotive devices corporation in Pangyo Techno valley, Korea. I dealt with semiconductors, electronic devices, focusing on solder paste and EMI shielding which are the major factors of automotive electronic devices quality issues.• Involved in enhancing vehicle safety and performance features for autonomous driving technologies.• Analysed automotive electronic components such as ECUs, sensors, and ADAS for benchmarking.• Ensured compliance with ISO and JEDEC standards. Show less