I am an experienced IT Service Desk Specialist with a solid track record of delivering comprehensive technical support and exceptional customer service. My expertise lies in effectively troubleshooting hardware and software issues, resolving incidents, and promptly fulfilling service requests. I possess strong multitasking and prioritization skills, allowing me to manage multiple tasks in a fast-paced environment while consistently meeting service level agreements (SLAs). My commitment to providing efficient solutions ensures enhanced end-user productivity and satisfaction. I am highly proficient in utilizing ticketing systems and maintaining accurate documentation. I am actively seeking opportunities to utilize my expertise and drive positive outcomes in IT support and service management.Furthermore, I hold a bachelor's degree in Information Technology (Mobile Apps Development) from AIT college. I have gained valuable experience in web development both independently and as part of a team, working on various projects. Additionally, during my internship with PRC Technologies, I had the opportunity to work with webflow and further enhance my web development skills.