Sujit Kumar Das Email & Phone Number

Irving, TX, US

Irving, Texas, United States

• Flagstar Bank
• Facilitated requirements elicitation and analysis by engaging stakeholders through discussions, workshops, brainstorming sessions, and surveys to understand their needs and priorities
• Partnered with architects and developers on system design, covering screen design, data modeling, and documenting workflows for Salesforce implementations. Defined requirements and translated them for technical teams.
• Translated ideas into actionable project requirements and tasks for cross-functional implementation teams.
• Built strong relationships with key stakeholders and gained a deep understanding of the client’s business. Provided consultative support by identifying, defining, and documenting business needs, objectives, and current.
• Collaborated with IT teams, business units, and the Salesforce Center of Excellence (CoE) to understand business needs and requirements, providing Salesforce expertise in data, integration, security, and analytics.

Irving, Texas, United States

• Citibank, NA
• Ensured that key program objectives, timelines, and milestones are understood by internal and client team members.
• Facilitated requirements elicitation and analysis by engaging stakeholders through discussions, workshops, brainstorming sessions, and surveys to understand their needs and priorities
• Collaborated with architects and developers on system design, including screen layouts, data models, and workflow documentation. Gathered and defined requirements, translating them effectively for technical teams.
• Developed a self-service ops portal following Agile-Scrum to automate mundane infrastructure support tasks performed by the ops team, increasing efficiency and productivity while reducing operational cost by decreasing.
• Collaborated with customers, end-users, programmers, and test analysts through all phases of the Systems Development Life Cycle (SDLC) to analyze, design, configure, test, and maintain systems for optimal operational.

Greater Noida, Uttar Pradesh, India

• Client - Citibank, NA
• Facilitated requirements elicitation and analysis by engaging stakeholders through discussions, workshops, brainstorming sessions, and surveys to understand their needs and priorities.
• Collaborated with architects and developers on system design, including screen layouts, data models, and workflow. Gathered and defined requirements, translating them effectively for technical teams.
• Managed all Salesforce administrative functions, including user management, roles, profiles, permission sets, custom objects & fields, page layouts, record types, approvals processes, validation rules, assignment.
• Developed Salesforce declarative solutions using Workflows, Process Builder, and Flows in Lightning following Salesforce best practices.
• Collaborated with the QA team to clarify business requirements, review QA and UAT test scripts, and validate that development meets business expectations before moving changes to QA testing.

Greater Noida, Uttar Pradesh, India

• Client - Citibank, NA
• Worked closely with Product Owner and Business Analysts on backlog management and the continuous delivery of features.
• Coordinated with product owners to keep the product backlogs groomed and up to date.
• Helped team members, stakeholders and customers understand agile values, principles, and practices.
• Empowered teams to self-organize and enhance cross-functionality.
• Proficient in facilitating Scrum ceremonies (Daily scrum, Sprint Planning, Sprint Review and Sprint Retrospectives) and leading agile projects.

Hyderabad, Telangana, India

• Client - Citibank, NA
• End to end planning and implementation of QA Projects
• Customer 360-degree view analysis covering both financial and non-financial transactions.
• Expertise in in-house Customer Relationship Management (CRM) developed for a financial institution. covering the sales process through branches and call centers.
• Expertise in Offer Management, Opportunity Management, and referrals process for new and existing customers, covering offer creation to fulfillment.
• Activities, My Calendar, Events Managements.

Noida Area, India

• Dixons Retail Plc. UK (Earlier known as Dixons Store Group In. Plc.)
• End-to-end delivery and implementation of customer support website for the largest electronic and electrical retailer in the UK and Ireland.
• Responsible for planning, estimating, coordinating, controlling, executing, and monitoring of projects.
• Work closely with customers for requirement gathering and define project scope.
• Prepared and executed release and implementation plan.

Hemel Hempstead, United Kingdom

• Client - Currys plc, formerly Dixons Carphone plc,
• Managed end-to-end testing processes, including planning, execution, and reporting, to ensure alignment with project goals and timelines.
• Managed User Acceptance Testing for UK's largest electrical and telecommunications retailer.
• Led the QA team in developing and executing test strategies, ensuring high-quality deliverables through thorough testing and process improvements.
• Collaborated with cross-functional teams to identify and resolve defects early in the development cycle, reducing production issues.
• Established and maintained QA best practices, tools, and methodologies to optimize testing efficiency and product quality.

Noida, Uttar Pradesh, India

• Client - Currys plc, formerly Dixons Carphone plc,
• Integration testing specialist, performed end-to-end integration testing of Point of Sales (PoS) system for the largest electronics and electrical goods retailer in the UK.
• Expertise in retail Point of Sales (PoS) operation, Customer Order Management, Cash Management, and Reporting.
• Payment card accreditation testing with various credit, debit and gift card acquirer.
• Payment Card Industry (PCI) data security testing specialist.
• Led a team of QA engineers in executing test plans, ensuring coverage for both functional and non-functional requirements.

Bachelor Of Engineering - Be

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