Sujit Kumar Das Email & Phone Number

Irving, Tx, Us

Irving, Texas, United States

Flagstar Bank● Facilitated requirements elicitation and analysis by engaging stakeholders through discussions, workshops, brainstorming sessions, and surveys to understand their needs and priorities● Partnered with architects and developers on system design, covering screen design, data modeling, and documenting workflows for Salesforce implementations. Defined requirements and translated them for technical teams.● Translated ideas into actionable project requirements and tasks for cross-functional implementation teams.● Built strong relationships with key stakeholders and gained a deep understanding of the client’s business. Provided consultative support by identifying, defining, and documenting business needs, objectives, and current operational procedures.● Collaborated with IT teams, business units, and the Salesforce Center of Excellence (CoE) to understand business needs and requirements, providing Salesforce expertise in data, integration, security, and analytics.● Acted as the liaison between internal and external customers and the software development team, ensuring smooth requirements flow and identifying potential technical issues. Validated system changes to ensure quality deliverables.● Collaborated with customers, end-users, programmers, and test analysts through all phases of the Systems Development Life Cycle to analyze, design, configure, test, and maintain systems for optimal operational performance.● Maintained communication with end-users for feedback to ensure systems continuously meet client expectations. Analyzed complex problems and issues, offering alternative business solutions. Facilitated meetings and led discussions.● Collaborated with the QA team to clarify business requirements, review QA and UAT test scripts, and validate that development meets business expectations before moving to QA testing.● Understood the upstream and downstream effects of enhancements from both a business process and technology perspective.

Irving, Texas, United States

Citibank, NA● Ensured that key program objectives, timelines, and milestones are understood by internal and client team members. ● Facilitated requirements elicitation and analysis by engaging stakeholders through discussions, workshops, brainstorming sessions, and surveys to understand their needs and priorities● Collaborated with architects and developers on system design, including screen layouts, data models, and workflow documentation. Gathered and defined requirements, translating them effectively for technical teams.● Developed a self-service ops portal following Agile-Scrum to automate mundane infrastructure support tasks performed by the ops team, increasing efficiency and productivity while reducing operational cost by decreasing the volume of ops tickets.● Collaborated with customers, end-users, programmers, and test analysts through all phases of the Systems Development Life Cycle (SDLC) to analyze, design, configure, test, and maintain systems for optimal operational performance.● Facilitated meetings to share progress updates, escalate and prioritize issues, and ensure that key decisions are being made.● Monitored and confirm adherence to service level agreements (SLA) and ensure systems are performing in relation to them. ● Documented program risk log and collaborates with teams and program leadership to prioritize risk mitigation● Created and delivered presentations to all levels of the organization regarding project timing, cost, risks, and quality.● Coordinate with product owners to keep the product backlogs groomed.● Facilitated daily Scrum, Sprint planning, Sprint review, and Retrospective events.● Published committed sprint objectives to the Scrum team.● Provided support to the team using a servant leadership style and leading by example. ● Guided and coached the Scrum team on maximizing self-organization.● Maintain relevant metrics to help the team monitor their performance.

Greater Noida, Uttar Pradesh, India

Client - Citibank, NA● Facilitated requirements elicitation and analysis by engaging stakeholders through discussions, workshops, brainstorming sessions, and surveys to understand their needs and priorities.● Collaborated with architects and developers on system design, including screen layouts, data models, and workflow. Gathered and defined requirements, translating them effectively for technical teams.● Managed all Salesforce administrative functions, including user management, roles, profiles, permission sets, custom objects & fields, page layouts, record types, approvals processes, validation rules, assignment rules, reports, and dashboards.● Developed Salesforce declarative solutions using Workflows, Process Builder, and Flows in Lightning following Salesforce best practices.● Collaborated with the QA team to clarify business requirements, review QA and UAT test scripts, and validate that development meets business expectations before moving changes to QA testing.● Created business requirement documents that identify the data, business processes, and workflows of the organization in relation to the Salesforce implementation.● Migrated an in-house CRM system to Salesforce, including configuration of Salesforce data mapping logic and loading of data from the in-house CMR to Salesforce.● Migrated Salesforce Classic to Lightning, including ‘lift & sift’ of features and functionalities post-data migration, and validation. Enhanced the existing application from the Classic to Lightning.● Developed end-user training documentation and provided training on new features and functionalities delivered in releases.● Integrated Salesforce with MoneyGuide Pro a financial planning software which maintains customer needs and goals.● Salesforce Customer 360 View, Entitlements & Visibility, Case Management, Opportunities & Leads Management, Offer Management, Relationship Management, Prospect Creation, Customer Demographics.

Greater Noida, Uttar Pradesh, India

Client - Citibank , NA● Worked closely with Product Owner and Business Analysts on backlog management and the continuous delivery of features.● Coordinated with product owners to keep the product backlogs groomed and up to date.● Helped team members, stakeholders and customers understand agile values, principles, and practices.● Empowered teams to self-organize and enhance cross-functionality.● Proficient in facilitating Scrum ceremonies (Daily scrum, Sprint Planning, Sprint Review and Sprint Retrospectives) and leading agile projects.● Provided support to the team using a servant leadership style and leading by example.● Guided and coached the Scrum team on maximizing self-organization.● Maintained relevant metrics to help the team monitor their performance.

Hyderabad, Telangana, India

Client - Citibank, NA● End to end planning and implementation of QA Projects● Customer 360-degree view analysis covering both financial and non-financial transactions.● Expertise in in-house Customer Relationship Management (CRM) developed for a financial institution. covering the sales process through branches and call centers.● Expertise in Offer Management, Opportunity Management, and referrals process for new and existing customers, covering offer creation to fulfillment.● Activities, My Calendar, Events Managements.● Account Opening through an application called Avoka.● Customer Case Management through an in-house case management tool.● In-house wealth management tool addresses customer needs, provides analysis, and offers product recommendations through account opening.

Noida Area, India

Dixons Retail Plc. UK (Earlier known as Dixons Store Group In. Plc.)● End-to-end delivery and implementation of customer support website for the largest electronic and electrical retailer in the UK and Ireland.● Responsible for planning, estimating, coordinating, controlling, executing, and monitoring of projects.● Work closely with customers for requirement gathering and define project scope.● Prepared and executed release and implementation plan.

Hemel Hempstead, United Kingdom

Client - Currys plc, formerly Dixons Carphone plc,● Managed end-to-end testing processes, including planning, execution, and reporting, to ensure alignment with project goals and timelines.● Managed User Acceptance Testing for UK's largest electrical and telecommunications retailer.● Led the QA team in developing and executing test strategies, ensuring high-quality deliverables through thorough testing and process improvements.● Collaborated with cross-functional teams to identify and resolve defects early in the development cycle, reducing production issues.● Established and maintained QA best practices, tools, and methodologies to optimize testing efficiency and product quality.● Mentored and coached QA team members, fostering skill development and continuous improvement in testing processes.● Defined and tracked key performance metrics to assess the effectiveness of testing efforts and drive continuous improvement initiatives.● Expertise in Point of Sales (POS) operations, Customer Order Management, Cash Management, and Reporting.● Expertise in eCommerce and supply chain – Order Management, Warehouse Management, Payments for electronics and electrical goods sold through eCommerce Sites.● Expertise in setting up testing environments and PoS labs for retail operations, including User Acceptance Testing and Performance Testing.

Noida, Uttar Pradesh, India

Client - Currys plc, formerly Dixons Carphone plc,● Integration testing specialist, performed end-to-end integration testing of Point of Sales (PoS) system for the largest electronics and electrical goods retailer in the UK.● Expertise in retail Point of Sales (PoS) operation, Customer Order Management, Cash Management, and Reporting.● Payment card accreditation testing with various credit, debit and gift card acquirer.● Payment Card Industry (PCI) data security testing specialist.● Led a team of QA engineers in executing test plans, ensuring coverage for both functional and non-functional requirements.● Coordinated with development teams to prioritize testing efforts and ensure timely identification and resolution of defects.● Developed automated and manual testing frameworks to streamline the QA process and enhance test efficiency.● Monitored testing progress, analyzed results, and provided detailed reports on defect status and test coverage to stakeholders.● Collaborated with product managers and stakeholders to ensure that testing aligns with business requirements and project timelines.● Mentored junior QA engineers, providing guidance on best practices, tools, and methodologies to enhance team performance.

Bachelor Of Engineering - Be

Salesforce Crm