*Working as Cluster Business Manager, looking after Forex & Trade business of two clusters.*Handle operations involving Trade, remittances &responsible for ensuring quick turn-around time and error free processing of transactions.*Responsible for monitoring the Customer Complaints andhandling overall Escalations and undertaking steps towardsAnalysis of Root Cause and ensuring non-recurrence.*Ensure periodical Reporting / MIS to the seniors to ensureOnward Submission within Timelines.*Driving business through a set of Branches for Trade, outward & Inward remittance and forex cards.

• Taking care of financial operation work through Finacle &managing, customer service process.• Keep a consistent record of customer details of inquiries &complaints and resolving account related issues.• Selling banking products to all the prospect to generate revenue &maintaining sales CRM.

• Using social media to enhance the profile and reach of the company.• Managing and implementing a range of social media strategies across a multitude of social media platforms include Facebook, Instagram, and LinkedIn.• Providing campaign performance report and analysis to senior managers & clients.• Monitoring competitor’s social media activities & websites.• Identifying client objectives and then coming up with ways to achieve them.• Driving and promoting brand awareness through social media accounts

• ON-PAGE OPTIMIZATION: Page Content creation, Meta Tags Optimization, Image Optimization, XML sitemap/robots.txt creation and submission.• OFF-PAGE OPTIMIZATION: Blog Creation & Posting, Directory Submissions, Social Bookmarking, Business Profile Listing, Blog Commenting, Forum Postings, Classified Submissions, PDF postings, Questions & Answer submission on Quora.• Analysis of traffic report using Google analytics tool.