Cluster Business Manager
Current*Working as Cluster Business Manager, looking after Forex & Trade business of two clusters.*Handle operations involving Trade, remittances &responsible for ensuring quick turn-around time and error free processing of transactions.*Responsible for monitoring the Customer Complaints andhandling overall Escalations and undertaking steps towardsAnalysis of Root Cause and ensuring non-recurrence.*Ensure periodical Reporting / MIS to the seniors to ensureOnward Submission within Timelines.*Driving business through a set of Branches for Trade, outward & Inward remittance and forex cards.