Sujit Kumar Sahoo

Sujit Kumar Sahoo Email and Phone Number

Customer Success Manager | Strategic Account Leader | 6+ Years in Driving Business Growth & Client Retention Across E-commerce, BFSI, and Consulting | Data-Driven | Relocating to Hong Kong @ GoKwik
Sujit Kumar Sahoo's Location
Mumbai, Maharashtra, India, India
About Sujit Kumar Sahoo

Results-driven Customer Success Manager with over 6 years of experience in managing enterprise client portfolios, driving revenue growth, and building enduring client relationships across sectors such as e-commerce, BFSI, and consulting. I have a proven track record of maximizing client satisfaction and retention while consistently achieving and exceeding business growth targets. Currently, as a Customer Success Manager at Gokwik Commerce Solutions, I lead a team managing high-profile D2C brands on Shopify, contributing to an annual revenue of USD 2.2 million.My expertise spans client-specific growth strategy development, cross-functional team leadership, and data-driven decision-making to enhance client engagement and sales performance. Previously, I held leadership roles at Dynata LLC and Lynk Global, where I was responsible for substantial revenue portfolios and client success initiatives, which resulted in high NPS scores and contract renewals.With a background in strategic account management and wealth management from my experience at ICICI Bank and HDFC Bank, I am adept at understanding client needs and delivering tailored solutions that drive mutual growth. I am skilled in Salesforce, CRM systems, and LinkedIn Sales Navigator, which enable me to maintain high levels of efficiency and effectiveness in my work.Currently based in Thane, India, I am excited about the prospect of relocating to Hong Kong to bring my expertise in customer success and business development to a dynamic and fast-paced market. Let's connect to explore opportunities to drive impactful results together.

Sujit Kumar Sahoo's Current Company Details
GoKwik

Gokwik

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Customer Success Manager | Strategic Account Leader | 6+ Years in Driving Business Growth & Client Retention Across E-commerce, BFSI, and Consulting | Data-Driven | Relocating to Hong Kong
Sujit Kumar Sahoo Work Experience Details
  • Gokwik
    Customer Success Manager
    Gokwik Mar 2024 - Present
    Mumbai, Maharashtra, India
    • Manage a portfolio of D2C clients built on Shopify, including leading brands such as BoAt, Neemans, Mcaffeine, and Pee Safe, driving an annual revenue of USD 2.2 million.• Lead a team of Customer Success Managers to ensure client satisfaction and meet KPIs related to sales growth, AOV (Average Order Value), and SLAs (Service Level Agreements).• Develop and implement client-specific growth plans, driving promotional campaigns and ensuring sustainable sales growth.• Collaborate with… Show more • Manage a portfolio of D2C clients built on Shopify, including leading brands such as BoAt, Neemans, Mcaffeine, and Pee Safe, driving an annual revenue of USD 2.2 million.• Lead a team of Customer Success Managers to ensure client satisfaction and meet KPIs related to sales growth, AOV (Average Order Value), and SLAs (Service Level Agreements).• Develop and implement client-specific growth plans, driving promotional campaigns and ensuring sustainable sales growth.• Collaborate with cross-functional teams to optimize client experience and improve customer retention. Show less
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  • Dynata
    Associate Account Director - Consulting & Investment (C&I) India
    Dynata Nov 2023 - Mar 2024
    Mumbai, Maharashtra, India
    • Managed a portfolio of consulting and investment clients in India, achieving an annual revenue of USD 2.5 million.• Led a team of account managers to deliver on sales targets and meet overall KPIs for strategic account management.• Drove client engagement strategies and successfully grew the portfolio by expanding user bases and renewing annual contracts.
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  • Lynk
    Principal, Consulting Cluster Lead - India/Sea, Client Solutions & Account Management
    Lynk May 2023 - Oct 2023
    Mumbai, Maharashtra, India
    • Outperformed quarterly targets by an average of 20%, managing accounts for consulting and corporate clients in India and Southeast Asia, generating USD 1.7 million in annual revenue.• Recruited over 900+ industry experts across sectors such as BFSI, chemicals, IT/ITES, and semiconductors to support client projects.• Retained 100% of annual contracts by driving personalized client servicing strategies, leading to high client satisfaction (NPS score: 8.8/10).• Managed… Show more • Outperformed quarterly targets by an average of 20%, managing accounts for consulting and corporate clients in India and Southeast Asia, generating USD 1.7 million in annual revenue.• Recruited over 900+ industry experts across sectors such as BFSI, chemicals, IT/ITES, and semiconductors to support client projects.• Retained 100% of annual contracts by driving personalized client servicing strategies, leading to high client satisfaction (NPS score: 8.8/10).• Managed cross-functional teams on 250+ projects including due diligence, M&A, and strategy, ensuring successful project delivery. Show less
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  • Lynk
    Principal, Team Lead, Consulting - India, Client Solutions & Account Management
    Lynk Jan 2022 - Apr 2023
    Mumbai, Maharashtra, India
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  • Lynk Global
    Senior Associate - Client Solutions, Consulting (Team Lead - India)
    Lynk Global Apr 2021 - Dec 2021
    Mumbai, Maharashtra, India
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  • Lynk Global
    Associate, Consulting (India) - Client Solutions
    Lynk Global Apr 2020 - Mar 2021
    Mumbai, Maharashtra
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  • Icici Bank
    Wealth Manager
    Icici Bank Dec 2019 - Mar 2020
    Mumbai, Maharashtra, India
    • Managed a portfolio of 200 HNW/UHNW clients with a book size of USD 750K, focusing on investment advisory and wealth management products.• Consistently exceeded monthly sales targets across multiple product categories, including CASA, FDs, insurance, and loans.
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  • Hdfc Bank
    Relationship Manager - Prefered Banking
    Hdfc Bank Jun 2019 - Oct 2019
    Mumbai, Maharashtra, India
    • Monthly targets involved CASA nos., FD/RD nos., LI, GI, PL, HL, AL, 2WL, BL, GL, LAP, Demat nos.,SIP, BBG, EEG, Forex, Prepaid and Credit cards, NB/MB/Payzapp demos, client contacts and personalvisits• Assisted customers with new account opening, depositing/transferring funds, updating account detailsand services like reissuing statements, blocking & reissuing cards, ordering additional checks• Supported end-to-end credit management process, submitted complete loan… Show more • Monthly targets involved CASA nos., FD/RD nos., LI, GI, PL, HL, AL, 2WL, BL, GL, LAP, Demat nos.,SIP, BBG, EEG, Forex, Prepaid and Credit cards, NB/MB/Payzapp demos, client contacts and personalvisits• Assisted customers with new account opening, depositing/transferring funds, updating account detailsand services like reissuing statements, blocking & reissuing cards, ordering additional checks• Supported end-to-end credit management process, submitted complete loan documentation andsupported credit origination for credit compliance• Effectively used CRMNext to access client details and databases, preempting future financial needs,and convincing them to shift primary banking activities to HDFC Bank• Timely monitored client accounts for compliance with banking regulations (REKYC, cryptocurrencydeclaration etc)• Worked with operation department (Tellers, Welcome Desk) to facilitate communication and deliverpersonalized solutions to customers Show less
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  • Hdfc Bank
    Personal Banker - Classic Banking
    Hdfc Bank Jun 2018 - Oct 2019
    Mumbai, Maharashtra, India
    • Managed a portfolio of 125 HNI clients with a book size of USD 450K, focusing on client relationship management and product sales.• Achieved monthly targets by cross-selling financial products, increasing client engagement, and ensuring retention.
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  • Sellerkonnect
    Sales & Operations Intern
    Sellerkonnect Apr 2017 - Jun 2017
    Mumbai, Maharashtra, India
    Worked as a BD & Ops Intern which involved understanding client needs, sourcing new sales opportunities through outbound cold calling & inbound lead follow up and routing qualified opportunities to the sales team for further development and closure. Daily coordinating with clients to get listings live on various domestic marketplaces, monitor day to day operations and educate clients on new seller tools. Increasing the business by doing promotional activities. Coordinate with marketplaces… Show more Worked as a BD & Ops Intern which involved understanding client needs, sourcing new sales opportunities through outbound cold calling & inbound lead follow up and routing qualified opportunities to the sales team for further development and closure. Daily coordinating with clients to get listings live on various domestic marketplaces, monitor day to day operations and educate clients on new seller tools. Increasing the business by doing promotional activities. Coordinate with marketplaces (account managers and category managers) and run live various banner and deals. Help sales team with the client onboarding process. Submit daily activity reports to assigned clients and weekly report to HOD. Analyze and maintain client’s live listings, orders and returns reports. Show less
  • Athletes Today
    Content Team Lead
    Athletes Today Nov 2016 - Feb 2017
    Mumbai Area, India
    As the Content Team Lead, covered the Uttar Pradesh Hockey Junior World Cup, 2016 & Coal India Hockey India League, 2016-17 through the official blog and social media platforms.Compiled articles for local listings website, Little Black Book, Mumbai (LBB, Mumbai) themed on sports and recreation to leverage popular digital networks to increase visibility and generate new business opportunities.
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Sujit Kumar Sahoo Skills

Online Marketing Account Management Personal Banking Microsoft Powerpoint Hni Business Development Customer Relationship Management Web Content Writing Telemarketing Direct Sales Microsoft Office Relationship Building Microsoft Word Business To Business Marketing Microsoft Excel Sports Writing Teamwork Sports Marketing

Sujit Kumar Sahoo Education Details

Frequently Asked Questions about Sujit Kumar Sahoo

What company does Sujit Kumar Sahoo work for?

Sujit Kumar Sahoo works for Gokwik

What is Sujit Kumar Sahoo's role at the current company?

Sujit Kumar Sahoo's current role is Customer Success Manager | Strategic Account Leader | 6+ Years in Driving Business Growth & Client Retention Across E-commerce, BFSI, and Consulting | Data-Driven | Relocating to Hong Kong.

What schools did Sujit Kumar Sahoo attend?

Sujit Kumar Sahoo attended K.j. Somaiya Institute Of Management Studies And Research, Padmabhushan Vasantdada Patil Pratishthan's College Of Engineering, Kendriya Vidyalaya, Kendriya Vidyalaya.

What skills is Sujit Kumar Sahoo known for?

Sujit Kumar Sahoo has skills like Online Marketing, Account Management, Personal Banking, Microsoft Powerpoint, Hni, Business Development, Customer Relationship Management, Web Content Writing, Telemarketing, Direct Sales, Microsoft Office, Relationship Building.

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