• Communicating with customers about freight details, delivery or pickup times, and special handling requests.• Negotiating Rate with customers and pre-plan the route of the available assets. • Scheduling drivers to make freight deliveries or collect shipments and packages.• Planning pre-determined routes and accommodating route changes as needed.• Preparing dispatch documents, as well as generating freight bills and invoices.• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.• Keeping track of transportation regulations and laws to ensure that truck drivers comply.• Reviewing drivers’ logs, including dispatched calls and arrival times.• Monitoring truck repairs and maintenance schedules.• Logging customer shipping schedules and complaints.• Experience with Transportation Management Software (TMS), such as Mcleod loadmaster and Load board.

• Leading and supervising a team of 10-15 employees.• Conducting test and compliance training for employees on a quarterly basis.• Dealing with international clients for debt recovery.• Providing client satisfaction &Negotiate payoff deadlines and payment plans• Assessing client’s personal data and accounts.• Providing account summary to clients over calls and emails.• Recovering debt by collecting payments from clients for due bills and clearing off theiraccounts.• Maintaining records of clients and their accounts for getting recovery.• Maintaining records of recovery made by company and pending debt collection on aregular daily basis.• Abiding by Federal and State government laws for debt collection.• Answering escalation calls and solving critical problems.• Assisted with the negotiation of payment plans to settle account delinquencies• Monitoring collection calls to ensure adherence to industry guidelines

• Preparing monthly management account.• Weekly wages, petty cash and other journal postings.• Daily bank receipts postings.• Reports on debts and credits.