Leading the complete operations for the state Kerala. Main deliverables are Cash in transits, replenishments, pickups for banks and other financial organizations. Have a strength of almost 300+ staff as on date with more than 800+ ATMs and close to 1000 pickup points.Key deliverables 1. Meet Customer Requirement within the agreed SLA2. Submission of Business Proposals to customers as per their requirement.3. Monitoring hub locations ATM, FLM Activities, ATM House, Pick ups4. Conveyance and other Expenses payment5. Monthly MIS & other reports to Management6. Infrastructure set up as per Customer requirements7. Business takeovers8. Redress Employee Grievance9. Doing necessary procurements related to operations

1. Ensure that processors and Team Leaders complete the work/ deliverables within the cut off timings.2. Escalation of any potential fraudulent activities or violations of Corporate Policy and Procedure to the appropriate management personnel 3. Demonstrate proficiency with regards to the use of technology tools and software made available to assist in the completion of these tasks including the development and completion of internal productivity and management reporting, as required4. Supervise multiple shifts and manage/ supervise the team leaders assigned to each of those shifts5. Work with client and team leaders to identify less than optimal areas and propose potential solutions6. Monitor and Track productivity levels of each responsible team and provide feedback to Direct Reports7. Develop team leader goals and work with team leaders to develop goals for Executives. Prepare monthly performance/MIS reports and provide to Direct report for review and approval before further distribution8. Conduct interviews for new hires or backfill positions as and when required

Handling a team of 12 staff with a rich of processes. Main processes...1) Agent Management vertical2) Agent Cash Management 3) Staff/temporary staff interactive system – Samvaad4) Reconciliations5) Designing and implementation of new processes and systemsSenior Executive (Agent management)Key Roles: 1. Checking and scrutinizing the Member Information Forms and after verifying approval2. Maintain a discrepancy MI for the inadequate data and for adequate3. Preparing status reports for different projects4. The salary calculation and processing of agent salaries and other payouts5. Preparing different reports on the loyalty programs which are meant for agents6. The effective tracking of agent performances7. Have done a major part in launch of an online system for Agents for effective tracking8. Have been participated actively in three processes agent cash management, agent payout process and samvaad ( agent attendance and performance tracker)

1. Analysis of Business for the day & also for the month for Personal Loan and Home Loan Product & sending Daily MIS to Sales Managers & business heads2. Preparing of Discrepancy Analysis Report on monthly and daily basis.3. Preparing of Monthly Report which goes to finance department on monthly basis.4. Preparing of Monthly Performance Docket of each unit which comes under CRU (Central Retail Unit)5. Sending of SMS’s to customers at various stages of files which are in process with CRU on a daily basis6. Processing of Monthly Payouts for all the DSA’s & DST’s (Direct Sales Team) who do business for HSBC which includes Product Personal Loan and Home Loan and also reverting to the queries related to payouts raised by the sales from various locations7. Reverting to the branch and internal queries which are raised through e-mail (Lotus Notes)8. Admin responsibilities for making changes in system of LTSMI(Loan Tracking System) & NewGen(Omniflow)9. Co-ordinating with IT for any new amendments in both the system and providing solutions to the internal users for any system issue or problems related to the system10. Preparation of Daily Sales Update MIS, Disbursal MIS, Business MIS , Channel MIS’s on a daily basis