Sujith Kumar

Sujith Kumar Email and Phone Number

Process Manager@Cognizant @ Cognizant
teaneck, new jersey, united states
Sujith Kumar's Location
Chennai, Tamil Nadu, India, India
About Sujith Kumar

As a process manager,Ensure all Critical and Major Incidents are addressed within response SLA time and sending out the Critical Alerts for such Incidents. Work towards bringing down the MTTR for all categories of incidents. (SEV1, SEV2, SEV3 and SEV4) Ensure that any service breach is suitably recorded and described before it is closed. Produce metrics for service performance and customer satisfaction both on a regular and an adhoc basis. Participate in Incident management Governance meetings and enhance the process. Ensure creation of knowledge base for known issues. Work with resolver groups to find out the root cause, prepare and deliver RCA within SLA. Coordinating with Service Desk in times of outages and assisting them to update IVR. Ticket auditsfor all tracks and providing feedback, documenting and publishing reports on a weekly basis. Training new hires on ITIL process. Driving ageing tickets and pushing the resolver group to resolve Assigned/In progress tickets as quickly as possible. Driving Major Incident Management bridge calls. Quality checks for all prepared RCA’S before getting delivered to the customer. Good exposure to ITSM tools like Service Now and Remedy

Sujith Kumar's Current Company Details
Cognizant

Cognizant

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Process Manager@Cognizant
teaneck, new jersey, united states
Website:
cognizant.com
Employees:
278214
Sujith Kumar Work Experience Details
  • Cognizant
    Process Manager
    Cognizant Feb 2022 - Present
    Chennai, Tamil Nadu, India
  • Hcl Technologies (Infrastructure Services Division)
    Process Manager/Compliance Manager /Scrum Master
    Hcl Technologies (Infrastructure Services Division) Apr 2012 - Feb 2022
    Chennai, Tamil Nadu, India
  • Css Corp
    Escalation Specialist
    Css Corp Jun 2007 - Apr 2012
    Chennai, Tamil Nadu, India

Sujith Kumar Education Details

Frequently Asked Questions about Sujith Kumar

What company does Sujith Kumar work for?

Sujith Kumar works for Cognizant

What is Sujith Kumar's role at the current company?

Sujith Kumar's current role is Process Manager@Cognizant.

What schools did Sujith Kumar attend?

Sujith Kumar attended Anna University, Hindustan University.

Who are Sujith Kumar's colleagues?

Sujith Kumar's colleagues are Kumarappan Subramanian, Chirasree Chowdhury, Minesh Patel, Kirti Gaikwad, Avnish Kumar, Aditya Doddi, Rohit Nayak.

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