Project Operations Consultant for the following:• DDUGKY Kudumbashree MIS Project – IT and client support consultation in developing an MIS solution for the monitoring of the processes and performance of students and partners of DDUGKY PIAs in Kerala. Provided consultative services to Origami Technologies/SIDCO in collaborating and facilitating the process inputs from a learning delivery perspective in developing a robust MIS solution.• DDUGKY KELTRON PIA Program – Training and placement consultancy services for KELTRON training partner Harisree Associates in the successful bidding, documentation and training process flow as the PIA partner of DDUGKY skilling and placement project.• Trivandrum Hotel Ramada International Project – Contributed in the successful bidding and project management of the ELV solution integration for the upcoming five star hotel project Ramada International Trivandrum. Stakeholder of the process formation and SOP with TAT adherence and client communication and top management reporting.

• Assist in project planning – to ensure the smooth and timely delivery of the skill development project including implementation, logistical arrangements related to the delivery of computer based exam in exam centres • Manage the project with support from the exams team• Coordinating with the client’s exam administrators- venues, equipment setups etc• Manage database of the client’s administrators and updation regularly of the same with changes• Build and maintain positive relationship with internal and external stakeholders• Disseminate project related information to internal stakeholders• Travel across the state to support delivery of the project as and when required• Report on the project including learning from the same• Work closely with the examination operations team and support other all India Aptis projects if need arises.

• Accountable for the development of online tutoring process for e-learning programmes, mapping e-learning requirements to clients and identifying new programmes to add to e-learning programmes• Engaging in franchisee business management and working to successfully secure new franchisee business development and optimise associated revenue• Holding process ownership of new business ideas aimed at generating revenue, overseeing various business divisions within the parent group and serving as HR head of the group• Managing two BPO units (50 & 20-seater), engaging in effective vendor management and identifying potential new revenue streams for the group• Initiating business negotiations with prospective clients and undertaking the international marketing of software development via the development / maintenance of strong client relationships• Developing project plans encompassing the preparation of Standards of Operations and Service Level Agreements according to individual client needs

Senior Manager – Operations & Management – Trivandrum Process ownership of new business ideas for revenue generation. Overall responsibility of various business divisions of the group, viz, E-Learning, BPO, Business Consulting

Location head for Trivandrum operations of 100 seater BPO facilityHBTs/Local vendor enrollment and management

Managing 50-seater MT production center at Trivandrum.

 Handling Quality assurance activities such as putting quality matrices to monitor productivity in order to make a qualitative and quantitative analysis of individuals and vendors. Overseeing work allotment, feedback distribution, and turn around time management. Managing client and associate interaction to maintain high quality standards. Developing resources viz, associates and vendor development in Trivandrum. Initiated and established processes for assigning work to facilitate the workflow process. Defined/came forward with in-house work allotment procedure to facilitate effective utilization of resources