Assistant Service Manager
Current- Liaison between client (owner of vehicle) and certified skilled Mercedes-Benz Technician in regards to maintenance and repairs needed for vehicle - Currently hold all time dealership record for highest gross profit achieved within pay period (bi-monthly) and monthly record (2024).- Tasked with leading a smooth process in the advisement of vehicle care and repair between the client and various facets of the dealership.- Provide excellent customer service to match and exceed expectations set by Mercedes-Benz USA and Mercedes-Benz of Sugar Land.- Handle an extemely diverse client base from different backgrounds, cultures, religion, socioeconomic statuses, and celebrities with an unbreakable principle of openess, honesty and integrity to all.-Balancing the needs for the client's vehicle, with the clients particular and unique situation, while remaining profitable to the business. Using unique tactics and creative thinking to provide a win-win situation when applicable. Does the client walk away feeling good? Does the business walk away feeling good? - Since taking role, every year finished top 3 amongst 12 other co-workers within position in gross profit achieved with a yearly average above $1,200,000.00 while maintaining high grades in customer service satisfaction survey scores along the way.- Opportunity to utilize unqiue skill set of leveling to each individual client and situation at an equal ground. Recognizing and treating each client with the expected highest level of respect. Acknowleding building rappor among a diverse community requires a malleable personality, able to engage effectively without compromise.