Handling content delivery for all syndication deals and deliver best in class experience to customers through servicing existing client contracts. Been a part of implementing live Zee Living software.Preparing delivery schedules, as per deals in hand & requirements from territoriesDiscussing the delivery timelines with the technical team & prioritizing the deliveries.Communicating with the technical team to provide the required materials to the vendors, so we can receive the necessary scripts in time.Provide post-sales support to customers such as providing promos, images, etc.Interacting with technical operations team and ensure readiness of content for delivery as per the terms of PO.Approval on technical specifications for new clients & change in formats of old clients.Ensuring & communicating a tentative delivery timelines, as per the client’s format.Continuous follow ups, from end to end to ensure the delivery timelines are met.Customization of content as per client’s requirements.Revert immediately to any customer complaints related to deliveries and provide solutions/replacements if required.Necessary finance approval & documentations for releasing content.Regular updating the delivery schedule & ensuring the changes made in the delivery schedules are communicated & discussed with the technical operations team.Keeping a check if the materials dispatched is billed.Intimating the sales team on upcoming expiry of the deals and rights period.Track and report the utilization by client: channel/time slots/ airing dates/ratings on the clients channels/viewership.Collate and track client promotion done locally for our shows - hoardings, print/broadcast campaigns, digital etc.Keeping a track on the work assigned to vendors & following up for timely deliveries.Entering/Verifying the payment /delivery schedule in the system.Ensuring that Long Form Contracts are available in the system.

Working with Prime Focus technologies- the subsidiary of Prime Focus group.Responsible for processing content on CLEAR - a unique hybrid cloud technology platform for content and workflow management of the Media & Entertainment industry. Handling Operational activities for one of the most prestigious global client - STAR TV.Responsible for providing creative and technical service to Star TV and handle all related operations.STAR TV includes all Star Network channels namely Star Plus, Life OK, Channel V, Star Utsav ,Star Pravah, Star World, FX, Fox Crime , Star World Premiere HD and multiple international beams for each (Star Plus, Life OK) on these.Coordinating with international distributors for ordering content.Maintaining records of every single show and every single episode in various systems.Co-ordination with various external and internal teams like Presentation & Traffic, TX, Programming, Ops Program Control, Data Management, Commercial, Marketing, Vendors, distributors, Mastering, Subtitling teams.

Coordination amongst all related departments (internal and external) ensuring smooth operation.Have developed the skill of being meticulous and more importantly accountable.Have acquired both excellent and effective communication and along with interpersonal skills.Work within a cohesive working environment within cross functional responsibilities and committed to assistance and support of others.While being responsible for network channels has helped develop a companywide approach.Some of the key tasks undertaken:Primarily responsible to ensure content (programming) is available with TX team as per schedule.Closely monitoring and maintaining proper records - thereby leading to prompt and accurate accountability and helps financial budgeting.To provide full support to our Programming, Presentation, Wireless and Traffic team by ensuring that the quality content is sent for TX on time.Have been involved in channel branding and launch of Life Ok Channel.Was a part of the HD project by Star to transform its broadcast operations to digital across all platforms.Also formed an integral part of the content live project creating digital workflows, allowing the channel to effectively scale its business and increase focus on non-linear platforms.Possess in depth knowledge with regards to scheduling media for play out expending On-air software.

Formulated pricing policies on merchandise to meet the requirements for profitability.Developed new procedures for productivity.Customer feedback regularly ploughed back ensuring maximum customer satisfaction and retention.Exhibited high level of customer service, responsiveness, and follow-through.

Developed close and personal relationships with clients to ensure customer loyalty. Acquired expertise in "closing sale".