Sujith Vijayakumar Email & Phone Number

Thiruvananthapuram, Kl, In

Analyzing the training need, conduct automobile Sales process and product training, conduct automobile sales audit, on job training, coaching and conduct class room training for dealership sales manpower. Help to improve customer satisfaction, dealer sales process, post sales feedback, sales satisfaction Index score, and dealer sales efficiency. Completed Trainer Certification from Tata Motors LTD.

Impart training on Brand, Product, Process & Soft skill to dealership stakeholders· Assessing the gaps in competency of dealership manpower to conduct refresher modules· Connecting with brand ethos to deliver the training to dealership manpower on brand values· Performing training need analysis.· Preparation of training reports & submission of the same to respective project management team· MIS Management & Data analysis.· Regular interaction with regional team & HO of respective client on impact of training assignments in that region, with the help of reportsCompleted Trainer Certification from Royal Enfield.

Impart training on Brand, Product, Process & Soft skill to dealership stakeholders· Assessing the gaps in competency of dealership manpower to conduct refresher modules· Connecting with brand ethos to deliver the training to dealership manpower on brand values· Performing training need analysis.· Preparation of training reports & submission of the same to respective project management team· MIS Management & Data analysis.· Regular interaction with regional team & HO of respective client on impact of training assignments in that region, with the help of reportsCompleted Trainer Certification from Royal Enfield.

To train & develop the Service team on process & soft skills. TNA based on the experiences, past performances & considering the future plans & events, prepare the training calendar for the month. Submitting reports within the timeline with respect to CRTs & OJTs.To Meet the client’s expectations & also to maintain good rapport.To monitor the Training effectiveness through on job handholding & observations.Action plan, observations discussion with Top Management to ensure corrective measures are taken to improve the overall productivity.Submission of reports to clients within the timeline, seeking further guidance. Completed Trainer Certification from Tata Motors LTD.

Impart training on Brand, Product, Process & Soft skill to dealership stakeholders· Assessing the gaps in competency of dealership manpower to conduct refresher modules· Connecting with brand ethos to deliver the training to dealership manpower on brand values· Performing training need analysis.· Preparation of training reports & submission of the same to respective project management team· MIS Management & Data analysis.· Regular interaction with regional team & HO of respective client on impact of training assignments in that region, with the help of reportsCompleted Trainer Certification from Royal Enfield.

Providing Induction training for newly joined employees.· Sale process and product training for sale force.· Giving sales skills based training for front line sales force.· Preparing Sale Consultants & Team Managers for the various contests conducted by Mahindra.· Identification of training needs, scheduling and delivering the trainings based on training needs.· Monitoring the effectiveness of training.· Coordinating the trainings organized by Mahindra for dealership sales Consultants.· Preparation of monthly training calendar.· Training effectiveness through on job handholding & observations.· Action plan, observations discussion with Top Management to ensure corrective measures are taken to improve the overall productivity.Submission of reports to clients within the timelineCompleted Trainer certification from TVS training academy in 2013

Giving training for newly joined sales executives and team managers about Maruti Suzuki product & process,· Monitoring the performance of FSEs and giving necessary training for the low performers.· Giving communication skill & personality development training for the employees, Preparing FSEs & Team Managers for various contests conducting by MSIL. (Sales Expert, Emerging Star, Sales captain)· Recruiting and maintaining the manpower as per the norms of MSILCompleted trainer certification form Maruti Suzuki 2009Awarded as Best trainer in Indus Motors 2010

Handling with Airtel’s prepaid Product, Process and Soft skill training in inbound Call center.· Responsible for the training of newly joined call center executives, to make them successful completion of their certification process.· Train the certified executives to improve their Performance.· Train to have all the products in finger tips and also preparing the training modules for both induction and refresher. Soft skill Training includes the monitoring of calls of agents and interaction with them. Make sure of the soft skill are up to the mark of client expectation.· Additional role of a recruiter when the need arises.· Implemented new training procedures for the newly joined call Centre executives, which helped the organization in achieving the new customer's and thereby boost the business.· Guide the customers accordingly to solve their problems.· Maintaining excellent relationship with the customers and the company· Maintaining a statement of customer’s needs.· The promotion of our new products.· Make sure of the moving of our current products.· Maintaining excellent relations with doctors as well as stores.· Achieving the sales target assigned to me.

Bachelor Of Science - Bs, Zoology/Animal Biology

Bachelor Of Education - Bed, Natural Sciences