Sujitha P Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Responsible for managing team of 20 members servicing customers over phone on various products and services offered by HDFC bank. Maintaining good service levels and cross sell bank products via call. Adhering to timelines and managing service level, sales targets and maintaining discipline on the floor

Chennai, Tamil Nadu, India

Dealing the merchants rejected settlements posting the same in their account and investigating the reason for the rejections to avoid further rejections. Dealing with all kind of merchant financial queries, which includes Refund, Charges, Stop payment, Settlement etc.

Chennai, Tamil Nadu, India

Responsible for handling payment and fund transfer and investigation. Handling SWIFT messages+/Paymnet MR103,MT202 CONV, MT210 MT910 and Direct and cover payment. Verifying all incoming and outgoig and book to book payments which fall under our queue in GPP(Global pay plus) for improper format, paymnet code error are investigated and processed from our end. Conducting paymnet reconcilation in TLM application. Reposnsibel for handling Multiple currency cutoffs in timely manner in order to avoid zero delay payment processing. MT191 Charges from financial to finacial bank request was verfied and processed. MT103 Charges OUR, BEN, SHA is claimed through MT191 swift message in GPP from finacial institution which was verfied and processed from our end.

Chennai, Tamil Nadu, India

Performing KYC (Know Your Customer) checks on Customer who wants to open an account. Serves as basic point of contact for SBI card customer’s disputes over phone and mail support. Actioning highly escalated complaints and taking ownership of that particular complaint to provide early resolution and closure of customer complaint. Attending manager level calls and banking ombudsmen level escalated cases calls. Coordinating internally with different departments in a timely manner to ensure that complaint got resolved within TAT.