Sujith Gopalakrishnan Email & Phone Number

Prague, Czechia

Prague, Czech Republic

Prague, The Capital, Czech Republic

• Public Cloud Portfolio – Product Owner & Project Lead for deployment of Microsoft Azure Cloud as managed service in DPDHL IT Services
• R&D Responsibility – Preparation of Business Cases for new technologies or upgrade of existing platforms in consultation with Product Experts and external providers
• Project/Program Management – Analyse customer requirements, manage expectations and introduce new technologies all the way through design to final implementation
• Technology Roadmap – Ensure technology product roadmaps are evaluated regularly together with the Customers and aligned with their requirements

Prague, Czech Republic

• Worked alongside Product Managers and Technical Architects within the global team to deliver Cost Models, TCOs (Total Cost of Ownership) for various services/products offered to our Business/Customers
• Managed a major project in cooperation with external consultants to develop a global portal (in MS SharePoint 2007) named “Infrastructure Standards” used for capturing & maintaining all technology standards offered by.
• Served as Business Analyst for and Internal Run Optimization Program to manage the following activities - Pro-actively drive the “pipeline” process for cost saving initiatives; Prepare BCA together with Financial.

Prague, Czech Republic

• Supported the Heads of Solution Support in improving the channel of communciation within their team, by designing portals using SharePoint technology (Microsoft SharePoint 2007) and even created individual sites for.
• Planned, designed and managed several other important SharePoint site for DHL global users, one of which for gathering monthly feedback directly from the Service Owners and automatically fed to the reporting team after.
• Supported key projects and negotiation activities between Business, Suppliers (external) and internal teams (like Service Implementation team, Change Management, Service Owners from Solution Support etc.,) for specific.

Scottsdale, Arizona, United States

• Worked with the Global Service Mgmt team in Scottsdale (Arizona, USA) for first 6months in this role.
• Serves as a primary support for the team of senior Quality Program Managers who are responsible for aligning global processes based on ITIL best practices
• Manages all project portals (in MS SharePoint 2007), and responsible for all team reporting used to provide status to senior management and stakeholders on highly visible and time sensitive initiatives
• Effective communication and cooperation with all relevant areas of IT Services, including external CBT vendors to ensure high quality training materials and timely implementation of the CBT to the Knowledge/Learning.
• Participated in various workshops by global teams - SLM and Capacity Management. These meetings were used to make critical decisions within the IT organization

Prague, Czech Republic

• Served as a key support role in the execution of global alignment tasks for ‘Change & Configuration Management Process’ in all the regional Data Centres of the IT Services
• Maintain project plans, gap analysis documents, process maps and models for the Global Process Owner
• Management of data transfer with the external vendor to deliver Computer Based Trainings for Change Management and Configuration Management; including the release/implementation of training materials into a learning.

Prague, Czech Republic

• Manage and coordinate global Changes requested by the Business-IT; using the common service-desk tool available within IT Services (HP Open View Service desk tool)
• Identify and effectively communicate any issues related to a Change with the teams (both Operational, and Management) directly or indirectly affected by the Change.
• Manage and create agenda for the weekly Change Advisory Board (CAB), and present all Changes to the members of CAB.
• Manage team reporting, used to inform CAB members regarding any failed or unauthorized Changes.
• Manage approval of Emergency Changes during the absence of Change Manager; which requires direct communication with, and approval from the Head of Service Management.

Master Of Science (Msc) - United Kingdom, Product Engineering

Bachelor Of Engineering (Beng) - India - 'Amrita Institute Of Technology And Science', Mechanical Engineering