Sujithra Devi K Email & Phone Number

Coimbatore, Tn, In

Coimbatore, Tamil Nadu, India

Responsibilities : Responsible for launching this new brand in the market  Responsible for Product planning as per market requirement Responsible for team recruitment as per requirement. Responsible for maintaining a sales and product training schedule for sales professional. Key owner for new area penetration and recruiting and handling Super stockiest and Distributors in PAN India. Strategizing Margin percentage for SS/DB and Retailer as per market norms. Setting up a target for respective zones like Area wise, Executive wise, Super stockiest and Distributors wise Responsible for managing sales force activity and achieving the commitment towards Management Responsible for sales promotional activity and Participating in Events for Product Visibility Handling total projected production and maintenance of the factory Process Owner for daily schedules of production, sales, operations, logistics and administrative activities of the company Monitoring Periodical growth of R & D process as pr planned product schedule Corrective Counter measure actions to be taken to prevent Retail Complaints other than Margin Responsible for Monthly Projection to R & D Team for Production Planning Responsible for Primary sales orders as per Projection Monitoring Secondary Sales orders punching by Distributor and Sales Team  Conducting monthly Sales review meeting and Motivation meeting with respective team. Delivery, Damage & Debit Note follow-up  Daily, Weekly, Monthly & Quarterly MIS Report Maintenance  Reporting to Managing Director Achievements:  Successfully launched an unknown new brand in the market. FILOMILO gained a desirable position in the retail market now.  Market penetration completed in South India and Partially touched in North India also. Personally gained a good face value and relationship in Pet market

Coimbatore, Tamil Nadu, India

CDM is a Common Critical roll which represented by Audi India in Dealerships, as well as a torch bearer of Customer centricCustodian of Customers Relations in all the Customer Touch Points at both Sales and After Sales.Responsible for all the standard process of Audi India which related to Customer Satisfaction and Engagement.Heading Customer Care (Sales) & Customer Relations (After Sales) TeamStrategizing, Implementing and Monitoring Delight Factors for Sales and After Sales CustomersProcess Owner for Quality Construct balance Score Card which are directly marginal to revenue generation.Key owner for Audi India’s yearly Audit H1 (Infrastructure) & H2 MIP Audit (Manpower, Infrastructure & Process)Handling Escalation and Hot Alert Communications with Customer as well as deviation from AI Conducting Customer Engagement Programs and life style events through Marketing Team SupportConducting monthly Chauffeur Training, Kundentisch (Customer Table)Attending QC & CR related Dealer conferencesMonthly MIS to Audi India & Reporting to CEO and ED Achievements: 2019 & 2020 Best Customer Delight Award Winner with 1Lakh Reward each year from Audi IndiaWinner of Q4-2019 Quality Construct Parameter Task Winner National LevelRank 1 in 2020 Escalation Control, Hot Alert, CEM Score and Response Rate You Make the Difference Award Winner for 2019 (7times) & 2020 (6 times) & 2021 (2 times)Recognized for Best Initiatives in Contact Rate Improvement, 0 Escalation, Hot Alert Management & CEM Score By AI Passed AG / AI 2018 (H2), 2019 & 2020MIP Audits with top scoresCertified for Process training workshops, CCBT (basic), CCAT (advanced) & CCET (expert), etcPassed in all the CR and SCP Process related workshop training conducted by Audi India

Coimbatore Area, India

 Ensure Modern Trade Market Penetration of “Sakthi Dairy” Business in Coimbatore Region. Ensure cordial business relations & channel management skills to manage the Distributor/Dealer relationships.  Client Relationship Management, such as project support and data management.  Working closely with Strategy Partners – ACCENTURE for project implementation. Launching new schemes as per Accenture Strategy and ensuring team guidance and awareness. Schemes Stores Management & Growth Monitoring Daily ASM wise / SO wise Daily Productivity Drive MIS SWOT Analysis Public Relation (PR)-Grievance Handling from Distributor, Retailer & Consumer (Leakage/Quality/Quantity) also coordinating with Plant in-charge for solution. Performance management: to include annual performance reviews, performance improvement plans, formal and informal coaching and counseling, etc Supporting Sales Managers in the development of Sales and Marketing plans, Forecasting, Performance Management. Work with fellow coworkers and entire sales team to collaborate and develop Regional Territories. Providing support for Team Coaching, Motivation, Active Management, Recruitment, Performance Management and Talent Development to Business Development Team  Manage a diverse team of Territory Business Managers, Distribution Channel Team, and Operations Team Reporting to GM/MD and Head of ACCENTURE TeamAchievements:  Played an instrumental role in achieving the Best Team of the Year Award Twice (2015 & 2017) Won the Best Captain Award for 2016 & 2017 Won the Best Pilot Award for Secured direct outlet trial. Bagged appreciation from MD/GM for Conceptualized the Direct Outlet.  Selected for ACCENTURE Sales Strategy Team  Effectively managed marketing spends and bolstered the distribution network through ACCENTURE Strategy

Coimbatore, Tamil Nadu, India

 Handling overall P&L activities of the Branch, Credit control, Key account management, Profitability, Operational Policies / Procedures and Sales forecast. Preparing all the project related correspondences, proper filing and documentation system during project period. Preparing business presentations for strategic planning. Handling Equity Products (NSE & BSE), MCX (Commodity Products). KYC Objection clearance & Grievance handling Handling Recruitment & Provide Training to Team in regard to Sales, Operations, PR and Policies and also counsel to improve efficiency and effectiveness. Organize and coordinate operations in ways that ensure maximum productivity. Ensure constant improvement of service levels by providing proper redressal to customer grievance with efficiency and to the satisfaction of the customer. Maintain relationships with AP/BDR/Clients & Recruiting AP/BDR. Conducting Investor Awareness Programme & Promotional Activities. MR, PR, Event Activities  Branch Expenses, Cash Management and MIS Reporting to Top Management. Handling & Following Banks for Share Broking Member Empanelment. Reporting to Company President.

Coimbatore, Tamil Nadu, India

 Responsible for P & L for the branches in Rest of Tamilnadu Responsible for the entire activities of the branch - Recruitment, Training, Accounts, Marketing, achieving sales targets by managing the entire team and driving the sales Responsible for the Business Development, Market Research, Public Relationship & ATL/BTL/Promotional Activities Setting the Target for all Team members & Motivating them to achieve their Goals Expanding business by launching innovative promotional activities, campaigns and increased customer experience management Monitoring Tele Calling, Lead generation and Appointment visit with potential customers to prospect for new business Giving Special attention to Privilege & Elite (15K, 50K & 1L) Packages Directly meeting Elite Profiles & Closing the Elite Lead in person  Regular Branch & Centre Visits Conducting Training & Motivation class to all (CCE, TME, SCE) Handled Three Online Branches, also handled BM Centres & BM Network Partners Monitoring and managing a team of executives and driving productivity through Team Leaders, periodically reviewing the performance of the team, driving metrics around individual performance, attrition & quality Constantly motivating executives driving them towards incentives and controlling attritionIdentifying training needs and highlighting the same MIS Reporting to Top Management. Reporting to Zonal Head

Coimbatore, Tamil Nadu, India

 TPA (Third Party Administrator for NEWINDIA ASSURANCE- MEDICLAIM) for Hospital Empanelment. Main KRA was to add new Hospitals & getting Empanelment done Reporting to Zonal Head

Coimbatore

 TPA ( Third Party Administrator for NATIONAL INSURANCE - MEDICLAIM)  Back office functions like Handling Operations, Card issuing, Claim Processing, Reports etc Reporting to Branch Manger and Partially reported to CEO Bangalore