A result-oriented professional with over 15 years of experience in managing customer service, operations compliance with key focus on client’s portfolio and Customer experience. Comprehensive experience in planning implementation of banking related process including business development for account profitability, maximum returns, minimum liquidity position and increased profitability. Front-led entire banking/branch operations, customer experience and team management functionsConducted periodic portfolio reviews to implement appropriate service for High Net Worth Individual (HNI) clients. Skilled at formulating operational policies and strategies as per the economic reforms and changing environment In-depth understanding of all processes & systems connected with operations, compliance and other customer serviceTrack record of monitoring various operations and maintaining long-term customer relationships through the provision of high quality service