Sujit Sagar Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Powering elite customer service using AI. We help companies improve their customer service and drive higher customer retention and loyalty with our AI-powered customer support QA automation.Responsible for* Leading, hiring and mentoring engineering team* Defining & driving technology strategy* Developing and deploying backend architecture, ETL pipeline* Deploying and maintaining deep learning models* Improving security, reliability, maintainability, availability, performance and code quality of all systems* Evaluating the latest technologies & tools and run evaluation experiments to validate the feasibility of business use cases

Bengaluru Area, India

* Built complete architecture using Django, PostgreSQL, Redis, Celery, Nginx, DynamoDB from scratch* Containerized all services and developed end-to-end deployment pipeline using bitbucket pipelines onto AWS* Built frontend using React JS

Bengaluru, Karnataka, India

Culture trounces strategy for breakfast. We built machine learning models to extract cultural insights from organizational data. However, the existing culture around HR tech trounced our approach.

Bengaluru Area, India

Product Management• Involved with the entire web applications development cycle including planning functionalities and features, designing and implementing solutions & maintaining web applications• Improved efficiency of Marketing, Sales and Delivery teams by automating their redundant tasks and streamlining the data flow between the teamsArchitecture• Built Service Oriented Architecture of Websites, Administrative Access Portal, Reporting System and Drip Campaign using Yii Framework & MySQL• Set up and managed services & servers on Amazon Web Services using EC2, RDS, SES, SNS & ELB• Customized and hosted Canvas LMS using EC2 and RDS• Utilized version control to safely and quickly develop applications• Implemented database back-up automation to Amazon S3 cloud• Increased performance and reliability by identifying and addressing bottlenecks in Apache and MySQLBack-end Development• Built robust and stable system from scratch using Yii MVC Framework• Integrated Canvas LMS with internal portal using REST APIs• Developed shell and python scripts to generate weekly and daily automated reports• Integrated online payments mechanism with reliable postback handling• Developed user-authentication mechanisms using Google and Facebook Authentication APIs• Cleaned up and refactored code when applicableFront-end Development• Built front-end interfaces for all services using CSS, Bootstrap, JavaScript, jQuery, jQuery UI & AJAX• Worked with media queries and created responsive layout designsGrowth Hacking• Worked on Google Analytics, SEO and Optimizing Content Delivery• Worked on A/B and Multivariate testing, User Analytics & Conversion Rate Optimization

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Education record