1. Corporate Governance: Responsible for ensuring that the company complies with all relevant laws, regulations, and corporate governance standards. This includes overseeing the company's compliance with the Companies Act, 2013, and other applicable laws in India.2. Strategic Planning: Play a key role in setting the India company's strategic direction and long-term goals. Formulate business strategies, assess risks, and make important decisions that contribute to the company's growth and success.3. Stakeholder Management: Represent the interests of various stakeholders, including employees, customers, partners, and vendors. Communicate with stakeholders, address their concerns, and act in the best interests of the company.4. Legal and Compliance Oversight: Ensure that the company operates within the framework of applicable laws, regulations, and internal policies. Oversee compliance with legal and regulatory requirements, including those related to corporate governance, taxation, and labor laws.

Managing Horizons' Employer Of Record vertical in India, Pakistan and Bangladesh.Developing and implementing business strategies that align with the overall goals and objectives of the company. Analyzing market trends, identifying opportunities and threats, and creating plans to maximize growth and profitability.Overseeing and managing all aspects of company's operations within the country.Managing internal and external stakeholders.Working with other global offices and focusing on growing India business.Managing a diverse set of clients from different industries and helping them with hiring and onboarding quality manpower in India.Leveraging the hands on experience in India payroll and compliance to advise ideal compensation and benefits structures for India hirings.Hiring and managing staff within the country, ensuring that they are properly trained and motivated to perform their duties effectively. Setting performance goals and provide feedback and coaching to help staff members improve.Ensuring compliance with local laws and regulations.Working with the leadership to ensure regular reporting as well as share feedback.

1. Client Relationship Management: Building and maintaining strong, long-term relationships with clients by understanding their ongoing needs from an EOR service provider, addressing concerns, and ensuring their satisfaction with the company's services.2. Customer Support and Issue Resolution: Serving as the main point of contact for clients and addressing any issues or concerns they may have in an effective manner. This involved coordinating with internal teams to resolve technical or operational issues.3. Customer Advocacy: Acting as an advocate for clients within the company, representing their interests and ensuring that their needs are being met across all touchpoints. This also required collaborating with internal teams to deliver exceptional customer experiences.4. Vendor Management: Effectively managed vendors empaneled in India for different services which were part of the whole package of EOR service provided to the clients. 5. Stakeholder Management: Effective stakeholder management which involved collaboration with different teams within the organization as well as CX levels at the client organizations. 6. Market Research and Analysis: Staying informed about industry trends, competitor activities, and market developments that might impact clients or the company's offerings.

Maintaining strong relationships with the existing set of clients and working on creating opportunities for additional services. Being a bridge between the clients and multiple internal stakeholders, work towards attaining the perfect balance to ensure deliverables are as per the SLAs. Renewals and revisions. Contract terms and pricing negotiations. Client relationship and account management. Account health check through monthly reviews and open item follow ups. Working with CRM for internal database management. Account management/Relationship management for a diverse set of accounts from Delhi/NCR. Revenue management for the accounts. Going through the price revision/negotiation cycle at the time of renewal and working on achieving the upward revision targets. Maintaining a healthy net promoters score. Connecting with the clients to work on the feedback and appreciation as well. Client meetings and reviews: Regular service reviews apart from day to day connects for operation related issue/error logs. Stakeholder management: Connecting with different stakeholders, both internal and external, to ensure a smooth workflow. Building and maintaining strong and long lasting relationships: Working with the clients to ensure the rapport is built rightly and they feel comfortable reaching out to get their service issues resolved. Contracts/agreement renewals: Ensuring the renewal discussions are done on time and the contracts are put on new service terms as per the discussions.

As a client relationship manager at Excelity Global's Noida office, I managed more than 60 accounts and the role included, but was not limited to:1. Client Relationship Management2. Account Management3. Statutory Compliance(With regards to Provident Fund)4. Expertise in UAN(Universal Account Numbers)5. Team/People Management6. Facilitation of Payroll Helpdesks(Yearend & Ad Hoc) 7. Training & Presentation

Led the relationship management team at AON's Noida office for their HRBPO APAC business unit, managing over 60 clients and ensuring delivery levels were as per contracts.Major responsibilities included:1. Ensuring clients were statutorily compliant as per Provident Fund Act.2. Managing relationships for clients.3. Liasioning with PF authorities for escalated service requests.4. UAN(Universal Account Number) implementation and management.5. Team/People Management.6. Training and helpdesks(Payroll & PF).

Managed and led teams of skilled professionals working in different verticals. Handled the business development team in acquiring and implementing new contracts. Head of the recruitment vertical that handled multiple sectors and catered to manpower requirements at all levels. Actively involved in the process of HR policy implementation and talent acquisition for the organization.  Successfully acquired multiple clients from different industries for expanding the recruitment consulting vertical. Maintained a consistent contribution towards the organizational revenue through on time billing and collection from the clients.  Managed the recruitment and training verticals as the reporting head for multiple teams. Actively participated in the recruitment vertical by leading a team of recruiters working on open positions shared by clients and recruited through different portals as well. Formulated and implemented the different HR policies within the organization. Salary disbursement and Leave and Attendance Management. Coordinated with the vendors for timely and proper deliverables, as contracted. Being amongst the founding partners, was the contact point for most of the clients and stakeholders.

Analysis of charge and payment patterns of credit card members while mitigating any possible risk involved in the same. Part of the Resource Pool selected to groom new hires after completion of process training. Analysis of high risk credit card holders to avoid possible bust outs. Mitigation of risk on cards with higher balances and possible high risk transaction histories. Provided recommendations on possible ways of preventing further losses on regulaer and defrauding customers. Evaluated new hire performances post their movement from classroom training sessions to operations floor. Being part of the JCC pool, was instrumental in conducting case specific and situation based trainings for the new batches. Actively participated in quality calls with counterparts from the USA. Mentored the team on important process updates and was thee team captain during the absence of team manager due to maternity leaves.