• Lead Reporting & Analytics development to support IBM strategic account Planning Program, Business requirements gathering, coordinating, directing, and tracking the development and overseeing successful deployment of the reports and dashboards.• Developed Quip Analysis Dashboard in IBM Sales cloud (Salesforce) for Quip document analysis, saved around 3 days' manual work effort to self-service dashboard.• Implemented automated Red Hat synergy analytics report for account planning program, streamlined multiple reports into single automated report, reduced manual reporting by 70%.• Supported IBM HQ analytics team for 6 months on special assignment- Operating Team (OT) Financial + Pipeline performance dashboard development.• Managed product development as Co-Product Owner, enabled Account Planning Application CIO Team adhering to Agile methodologies ad scrum best practices

• Managed incentives process and Sales Quota and territory deployment process by coordinating, tracking, and reporting on execution of projects.• Designed process and spearheaded the implementation of Robotic Process Automation (RPA) project for territory deployment process, reduced process execution time from 2 months to 2 weeks.• Discovered process inefficiencies through gap analysis, simplified & restructured region-specific territory process into global standard process using BWL, improved operation efficiency up-to 40%.• Simplified complex end-to-end exception process by improving controls sing BWL, implemented exception approval process that eliminated around 500 management reviews.

• Directed team of 10 engaged in Territory Optimization program. Developed Territory Quality control tool eliminated manual territory checking process which saved 60 min per seller.• Conceived & implemented innovative solutions (Territory data Load – Automated process), reduced cycle time of territory processing by 60%.• Developed Client ID Tracker (excel VBA tool) to find/validate territory details for sellers, reduced processing time from 3 days to 2 hours every month.

• Served as Team lead and managed Sales Territory setup in Field Resource Solution (FRS) Tool for Korea, Central and Eastern Europe and Middle East and Africa Sellers.• Delivered 100% Quality Sales Territory deployment for geographies with zero payment errors and escalations.• Delivered virtual training to Sales Manager for Korea, CEE and MEA on territory assignment process and tools.• Developed Client ID Tracker (excel VBA tool), reduced 60% of manual effort for Korea Sales Managerwhile defining their sellers' territories.

• Led team of 5 employees for critical MIS project for organization. Planned, executed, and promotedtotal of 6 projects in 3 years. Delivered automated Resource planning and management (Attendance, headcount, Billing & attrition) dashboard reducing manual effort by 70%.• Project Lead employee performance and Incentive compensation program using Appraisals and Performance Management Tool. Achieved Service Levels of 80% of calls answered in 20 seconds.Analyzed and model data for to create weekly schedules 900 agents across 15 different teams.

Provided customer service to UK customers and Financial Advisors supporting Life & Pensions Insurance products for Norwich Union, UK’s largest Insurer. Team Performance reporting and best practices sharing• Received Extra Miler award in the year 2007 at Aviva

Provided Customer service to the Customer, issue handling & resolution, Customer information management and consistently achieved improved customer satisfaction through expert resolution of conflicts, issues and concerns