• To manage delivery of the export documentation team, based on the key KPI’s defined by the management.• To ensure consistent improvements in; productivity, accuracy and turnaround times, so as to ensure low cost per Bill, without compromising on customer experience.• To ensure excellence in knowledge transfer in terms of application and process training, across every member of the export documentation team on a consistent basis.• To consistent analyze all operational areas and plan for improvements on processes or use of technology.• Served as COE Leader (Circle of Excellence) and Internal Auditor.• Initiated various presentations/ trainings on various subjects like Logistics & Supply Chain Management, Shipping Cycle, ISO Awareness and Audit Ethics etc• Maintain consistency in Staff engagement, motivation, training needs & day to day administration.• Transition management, Business Contingency, Process integration & Implementation• Develop daily, weekly and monthly MIS package for review with management, direct report and customers.

• Handling Customer Order Management, Inventory Control and allocation.• Packaging freight management, inventory audits and claim processing.• Coordination with transporters: Container booking, Space allocation & stuffing etc.• Ensuring Supply/ Schedules and monitoring supplier performance.• Supervising functions, like Receiving/ binning / picking /packing / dispatching of the materials.• Interacting with principal on the day-to-day basis for achievement of targets.• Ensuring that work is carried out as per the work procedure and quality policy.• Exposure to demand forecasting model /analysis and inventory optimization techniques.