Sujoy Kumar Das Email & Phone Number

Gurgaon, India

 Managing & monitoring the performance of team to ensure efficiency in process operations and meeting of individual & group targets.  Implementing policies & procedures, developing / streamlining systems and handling Warranty.  Resolve the Q&A which coming from MSC/ASC.  Create Enablers for enhancing sales of Care Pack.  Local Invoice Audit  Engagement with B2B Sales Team  Model and price configuration  Process and system support  Active the Brandshop for selling care pack  Pricing… Show more  Managing & monitoring the performance of team to ensure efficiency in process operations and meeting of individual & group targets.  Implementing policies & procedures, developing / streamlining systems and handling Warranty.  Resolve the Q&A which coming from MSC/ASC.  Create Enablers for enhancing sales of Care Pack.  Local Invoice Audit  Engagement with B2B Sales Team  Model and price configuration  Process and system support  Active the Brandshop for selling care pack  Pricing analysis and benchmark with competition  Profit & loss analysis  Margin analysis of channel partner  Service cost analysis  Implementation of new program with system, admin, finance, marketing & sales team  Conduct & provide the training for sales & marketing team member  Create new product(Care Pack) as per requirement of market  MIS & Analyst Show less

Gurgaon, India

A keen planner, strategist & implementer with demonstrated abilities in devising service plans and accelerating the business growth. Customer Satisfaction Index as per the organization’s set parameters. Proficient in providing solutions for customer problems and increasing overall customer satisfaction level through implementation of service standards. Expertise in managing service operations with key focus on optimal utilization of resources. Possess effective combination of… Show more A keen planner, strategist & implementer with demonstrated abilities in devising service plans and accelerating the business growth. Customer Satisfaction Index as per the organization’s set parameters. Proficient in providing solutions for customer problems and increasing overall customer satisfaction level through implementation of service standards. Expertise in managing service operations with key focus on optimal utilization of resources. Possess effective combination of technical knowledge and customer management that consistently contribute to operational objectives and growth of the company. Excellent communication & interpersonal skills, with proven abilities in leading motivated teams towards achievement of organizational goals.Customer Service Operations ▪ Managing customer service operations inclusive of conceptualizing & implementing plans; managing teams with focus on achieving revenue targets & service delivery metrics. ▪ Adhering to service procedures with focus on optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum. ▪ Taking escalations for resolving critical issues; ensuring that areas of concern are worked upon for improved service levels. ▪ Ensuring customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & Standard Service Quality Norms. Show less

Noida

Samsung Process  Managing & monitoring the performance of team to ensure efficiency in process operations and meeting of individual & group targets.  Determining training needs of employees; conduct suitable training programs to enhance their operational efficiency leading to increased productivity.  Taking escalations for resolving critical issues; ensuring that areas of concern are worked upon for Improved service levels.  Publishing Report to top Management 1. Operations… Show more Samsung Process  Managing & monitoring the performance of team to ensure efficiency in process operations and meeting of individual & group targets.  Determining training needs of employees; conduct suitable training programs to enhance their operational efficiency leading to increased productivity.  Taking escalations for resolving critical issues; ensuring that areas of concern are worked upon for Improved service levels.  Publishing Report to top Management 1. Operations MIS a. Daily & Monthly Dashboards b. Calling Reports c. Data Reconciliation d. Reports Automation Reports: KPI – AHT, Utilization, Shrinkage Attendance Validation Growth & De-growth Reports Daily MIS Login Hrs report Aux Defaulter Report Conversion Reports Technical Data MIS, etc. *Most of Reports were based on MS-Excel (i.e, working with Pivot Tables, Charts, Lookups, Arrays, Conditions, Loops, Reading Macros, Functions, formatting etc.). Show less

● Taking 2nd level escalation calls● Customer support and on call resolution ● Take care of Follow-up cases● CMS Monitoring ● Team Management

● Sales and Service Team Supervision ● Presentations & Proposals ● Sales and Service Training ● Lead Qualification

● Strategic Business Planning ● Creative Marketing Strategy ● Trend Forecasting & Analysis ● Motivational Team Leadership ● Training Program Development ● Sales and Service Team Supervision ● Product Image & Presentation ● Motivational Team Leadership ● Employee Development

Bachelor Of Commerce (B.Com.), Economics, 2Nd

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