Operations Coordinator
Current• Supervise full order fulfillment.• Daily monitoring of Dashboard.• Handling and resolving complaints of Customers andDrivers.• Performing root cause analysis & rectifying the errorsimmediately.• Conducting regular inspections and audits to identify areas for improvement.• Weekly supervision of fleet owned by company and loggingin sheets.• Providing Basic training to new drivers on process,procedures & customer serviceorientation.• Manage team performance and efficiency and makerecommendations for processimprovements resulting in increased quality of service andcustomer satisfaction.