• Supervise full order fulfillment.• Daily monitoring of Dashboard.• Handling and resolving complaints of Customers andDrivers.• Performing root cause analysis & rectifying the errorsimmediately.• Conducting regular inspections and audits to identify areas for improvement.• Weekly supervision of fleet owned by company and loggingin sheets.• Providing Basic training to new drivers on process,procedures & customer serviceorientation.• Manage team performance and efficiency and makerecommendations for processimprovements resulting in increased quality of service andcustomer satisfaction.

Customer Relations: Built and maintained strong customer relationships, addressing inquiries and resolving issues promptly.Sales Achievement: Consistently met or exceeded sales targets through effective promotion of banking products and services.Problem-solving: Demonstrated strong problem-solving skills in resolving customer issues and addressing complex financial inquiries.