Suk Lee Email and Phone Number

• Analysis and documenting the Functional Requirements & Technical Documentation • Designing the visual reporting tool acquiring data from multiple data sources • Designing Bank IT Operational Job schedule monitoring dashboard• Developing Analysis, Visualization, charts and detail tables • Managing Tableau Analysis migration process and deployment to production

• Interact with business stakeholders to gather requirements, analyze systems and built KPIs.• Develop, maintain and manage advanced reporting, analytics, dashboards using mainly Tableau and Spotfire.

• Design and implement BI solutions for service operation that provided an easy access to historical trends in warranty claim, call center, service performance, and product quality analysis. • Analyze call center, warranty claim, product return data and part supply chain data obtained from global ERP system in order to define operational problem or product quality issue, and develop effective solutions• Develop Key Performance Indicators (KPI) to enhance service management’s capability and to evaluate service performance• Collaborate with other groups in the organization to ensure successful implementation of problem solutions• Handle data mining activities. Gather and compile data necessary to make a thorough analysis, extract the relevant information and communicate the results• Conduct HQ meeting management and report, correspond business issue with HQ CS management team

• Provided project leadership in the implementation of Enterprise System solutions for B2B customers.• Responsible for providing technical support for Enterprise System solutions in local market.• Assumed responsibility for the resolution of technical issues for multiple distributors.• Collaborated in the enhancement of new customer oriented functions for future product releases.• Managed and trained local distributors in system management and database management solutions.