WFM Scheduling Prepare over under, break optimize and schedule adherence. Prepare schedule based on client/business requirement. Prepare efficient staffing models and analysis, to help leaders in decision making. Prepare over under, break optimize and schedule adherence.

WFM Scheduling Analyst. Prepare schedule based on client/business requirement. Prepare efficient staffing models and analysis, to help leaders in decision making. Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals.

Created structure for team along with production support, designed to accelerate Business processes.

Over 9 years experience on this service. Claim Adjudication, worked with Concentrix Daksh India Pvt. Senior Executive-Operations in (UHG) Health Insurance claim process. To make the transactions of Healthcare Insurance Claims submitted by the Doctors and the Insured members of the insurance project. Pricing of the claims submitted by the non-contracted health care service providers of the Insurance group.