Sukanya Athaide Email & Phone Number

150 Lonsdale Street Melbourne

- Provide underwriting services to brokers. - Liaise with internal and external stakeholders – mainly brokers on premium calculation, policy terms and conditions. - Identify the account enquiry i.e. the cause of mismatched premium and resolve those issues.- Assist in building a great reputation / promoting the company to the broker network and insurance industry. - Identify, build, maintain client relationships and aim for potential long-term relationships. - Facilitate open communication. - Develop excellent customer service to both internal stakeholders (i.e. other team members, account team and so on) and external stakeholders (such as brokers, other agencies / insurance providers, suppliers). - Develop and recognize great customer relationships by listening, through empathy and making efforts to understand the customer wants / needs and aim to achieve satisfactory solutions. - Take responsibility for response and outcomes. - Be a good team player by taking a team member role and/or a team leader when there is an opportunity to reach the team goal.

Cheltenham, Victoria, Australia

- Prepared Renewal Term.- Responded to Brokers' inquiries via phone call and/or e-mail- Calculated premium in breakdown details in each policy section and International tax when required. - Arranged the requested documents as per broker requests such as Certificate of Currency (COC). - Processed or data entry into the System full life cycle of policy. This work also needs to maintain the accuracy of data as well as filing documents. - Resolved all types of Account queries / Mismatched Premiums- Updated Claim data into the system - Reconciled / Allocated premium into the system and manual data entry when the system could not accommodate particularly International Tax calculations. - Arranged various reports such as Monthly Income Report, Overdue Payment Report - Co-operated auditing with auditors by preparing and presenting the requested document, and also answering all inquiries. - Follow up on an Overdue Payment and send the Notice of Cancellation when required.

181 William Street Melbourne

- Processed or data entry of various policy products (Online product, liability Oilpak product, domestic product) in a variety of systems (Genetica, Sunrise, FPL, MyPlace) and also maintained the accuracy of data/record. - Did a cross-checking of the data in each system when there was an issue with the accuracy of data. Also, my role was involved in resolving this issue if the issue is not complicated.- Resolved account queries or mismatched premium issues. - Arranged the documents as per brokers' request such as Certificate of Currency (COC). - Sent the Declarations, particularly for Liability products to brokers.- Trained new staff to use the company systems and other business rules of General insurance.- Managed the electronic document to the right folder in the database. - Provided general administration support to the team as and when required.- Answered phone calls from both internal stakeholders and external stakeholders.

99 King Street Melbourne

- Did underwriting for the schemes products such as the plumber scheme and Oilpak liability scheme.- Processed high volume liability policies and maintained the data accuracy of processing. - Identified the risk level of the business insured.- Sent the suitable Liability declarations.- Resolved account queries or mismatched premium issues.- Arranged the document for brokers such as the claim history reports and the Certificate of Currency (COC).

99 King Street Melbourne

- Did underwriting for Domestics Products. This includes ensuring accurate calculations and systems updates regarding tax and commission computations. - Ensured accuracy of reinsurance calculations both treaty and facultative reinsurance in the system and provided reports to reinsurance company; namely SwissRe.- Provide Performance reports for brokers, schemes as well as product performances report - Supported all colleagues in processing and underwriting consultation. - Maintained the accuracy of the Product Disclosure Statement (PDS). - Designed the interface of new insurance products and managed changes based on the System Development Life Cycle (SDLC) principles.

Bangkok Metropolitan Area, Thailand

- Provided the information to customers who required Policy Owner Services (POS) i.e. giving the details on policy types, conditions of changing policies, and related regulatory information.- Evaluated financial standing and health risk of policyholders.- Underwriting the health risk of policyholders.- Provided on-the-job training to peers and junior staff.

Certificate Iv And Diploma, General Insurance

Master Of Business System (Mbs), It System Management

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Nursing