• Customer email handling and categorising them to the appropriate allocation for the quick resolution by the support team and Working as back end process resolving the customers queries and creating tickets as per customer queries and resolving the issues.• Working on SAP platform to identify the customer details for checking documents and resolved ticket which assign to my bucket. • Understanding the customer requirement and give them the correct resolution which can improve the client feedback.

• Evaluates customer information to explore issues, develop potential solutions and maintain high- quality service.• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Coordinated timely responses to online customer communication and researched complex is. Conferred with customers about concerns with products or services to resolve problems and drive sales.