Sukanya Hariharan Potti Email & Phone Number

- Create technical specifications, functional requirements, and acceptance criteria for data-driven features and analytics; refine epics, stories, and acceptance criteria in JIRAs to maintain a product backlog that matches the product goals; define product goals and roadmap- Explain the goals of the feature to the development team, and stakeholders through the use of commonly used storyboards, Confluence, user designs and prototypes (Figma)- Consider the needs of all client constituents, both internal and external, with the goal of delivering software to clients of all sizes – small as well as global in nature- Facilitate conversations with stakeholders regarding features in development, obtaining feedback, and making decisions on which feedback items should become part of the backlog and /or minimum viable- Advocate for end users and customers – to bring an understanding of the market and client’s workflow to the team, for intuitive feature implementation which accounts for a positive user experience; track product metrics (Mixpanel, Amplitude); understand user pain points and create simple solutions- Effectively communicate acceptance criteria to scrum team, to ensure feature development meets the business needs for the release; communicate functional requirements with internal departments to facilitate understanding of features, initiatives, and roadmap deliverables- Communicate with external customers and represent the company and products in customer meetings when necessary

- Create, review, and refine epics, stories, and acceptance criteria to create and maintain a product backlog that is aligned with product strategy; manage scope and define Minimum Viable Product (MVP)- Collaborate with agile development teams and make rapid tactical decisions; proactively understand risk, and prevent issues from occurring- Create and maintain product backlogs, prioritize and update Epics and Stories; apply technical expertise and business acumen to write clear, concise stories in collaboration with UX designers and engineering teams- Manage stakeholder expectations; provide clarity and transparency into priorities and commitments and communicate changes to technical and business decisions within the project

- Led project teams to successfully deliver complex, high-quality, digital transformation projects like Groups plan administrator and group advisor portals; received 'Spotlight Award' for collaboration in getting the transactions required to decommission legacy website- Understood and analyzed customer and business needs from market research, customer insights, and business data to drive product strategy; collaborated with various stakeholders to discover potential solutions that solve customer problems - Translated business needs to user stories and process flows, prioritize them, prepare roadmaps, and maintained product backlog; worked closely with the design team to finalize product design- Proactively identified and tracked risks, priorities, dependencies, and project estimates; prioritized sprint goals, and facilitated sprint planning and backlog grooming- Understood technical architecture and APIs, and leveraged it to deliver enhanced user experience; partnered with design and development teams on finalize design- Managed the expectations of internal and external customers by effectively prioritizing, and communicating the requirements and project vision- Supported Quality Assurance activities which included reviewing test plan, test cases and provided guidance on testing and defect reporting; suggested ideas for process improvements with bug reporting and tracking- Engaged with user-facing areas, including marketing, development, group administration, sales, customer services, and quality assurance to address user needs

India

- Led and trained a cross-functional team of 9 members across India and the US to develop a product to track claims data which in turn reduced the costs of audit by 2% and eliminated manual intervention- Received ‘Star Performer’ award for developing new products and undertaking various initiatives - Facilitated automation by eliminating manual intervention during new agency acquisition by code automation- Coordinated and provided timely updates in incident management calls which involved incident manager and other stakeholders during major incidents- Learnt the processes of the Insurance domain and identified areas for process improvements; received cross­ training in other business areas and was commitment to increasing business value; collaborated with top management to make strategic plans to meet project goals

India

- Mentored and led a team of 6 members in Peru and India to enable delivery of AMEX card installation for Banco de Crédito del Perú- Received ‘Best Services to the Customer’ award for installing American Express credit card functionalities for Peruvian customers- Analyzed and documented both technical and functional requirements for banking customers- Prepared and reviewed component design and process flow documents for the team; developed and tested codes, and provided solutions to the customers to specific problems- Increased client profit margin by 5% by identifying and eliminating unused codes, and increasing storage space- Learnt the concepts of agile methodology and business processes of retail and banking domains