Brian Suk Email & Phone Number

Cleveland, Ohio, US

• Organized and established a new area of operations in an area of the country that had previously failed for the company due to heavy competition, failed leadership, being flooded with an illegal skilled workforce, and.
• Developed strategies to overcome historic poor customer service and quality of workforce that Tradesmen had become known for within the construction community.
• Established area wide KPI’s with scorecard to insure high levels of accountability while maintaining focus on activities that drive revenue.
• Educated Area management on inside-outside leadership style to insure sustained growth while maximizing employee retention/morale.
• Identified strategic locations and opened 4 new facilities throughout south Texas, within a 9-month period.
• Restructured failing facility to within company business model, reducing turnover to 0% within last 120 days from greater than 50% turnover monthly.

St-Eustache (Québec), CA

• Restructured failed Houston facility recently forced to return to corporate store from franchisee owned due to the highest level of customer complaints within the franchise system for customer service and installation.
• Recruited and established a new staff creating a culture of positivity, accountability, and empowerment.
• Encouraged an attitude of resolve, and customer satisfaction, reducing customer complaints by over 96%.
• Identified and opened two strategic locations in South Texas, creating Bath Fitters first District.
• Trained local management on KPI’s and leading indicator focus to drive the business from a virtual startup to a district generating over 1.5 million in net profit.

Dallas, Texas, US

• Recruited to spearhead the merger and growth of New Mexico after the acquisition on my company. Transitioned two rival companies into a single functioning unit, allowing the historic cost center to evolve into a profit.
• Reduced customer cancel rates by 28% and Retreat rates by 42% by establishing & training on application SOP’s throughout the South West.
• Identified, negotiated, and managed 3 acquisitions in New Mexico and Texas.
• Turned Houston from a single 8.2 million dollar operation to just shy of 22 million dollars in three locations in two years by focusing on retention, both employee and customers and acquisitions.
• Awarded Performance stock incentive for my performance in 2011.

• As the owner of a start up company I was responsible for strategic thinking, marketing of new ideas, hiring of employees, customer satisfaction, and the overall profitability of the company. I established strong.

Randolph AFB, TX, US

Criminal Justice

Education record