1.leading a team of fifty members, including project managers, speakers and facilitators2.responsible for providing HR training and development solutions to our clients3.responsible for the introducing, developing and implementing of customer service training and certification, by working with Service Quality Institute (USA) in the banking industry for over 30 banks all over the country, helping them to go through the change process towards a customer-oriented service culture, including:1)Bank of Communications, Shanghai Branch, Suzhou Branch, Wuxi Branch, Urumqi Branch, Tianjin Branch, Dalian Branch, Qingdao Branch, Guangzhou Branch, Nanning Branch, Xuzhou Branch, etc.2)Bank of Jiangsu, Wuxi Branch, Changzhou Branch, etc.3)Bank of Nanchang4)Bank of Jiujiang5)Bank of Shangrao4.acting as the team leader of Research & Development in such training and certification solutions as marketing & sales, language testing & certification, project management, finance, MBA and so on.5.innovating a new profit model in 'the consulting, training & certification program'