• Provide call center training to new employees with high energy ensuring that the group is motivated and engaged.• Handle account reconciliation deposits with empathy and kindness.• Coordinate credit card chargeback’s, investigate charge disputes and reviewcharge compliancy.• Compose, print and photocopy correspondence/reports for various departments ensuring security and privacy is maintained.• Prepare meeting agendas, record minutes, and file confidential documentsappropriately.• Facilitate virtual, off-site, and on-site meetings including any equipment required.• Coordinate company events such as fundraisers and industry networkingconferences.

• Provided frontline client service by answering inquiries, making paymentarrangements, resolving billing queries, and determining client needs.• Strengthened client relationships by providing solutions with personalizedbenefits.• Maintained individual performance standards with respect to Call Center metrics.• Educated clients on policy/procedures and timeliness set out by AccountsReceivable.• Promoted different payment options and rogers.ca functionalities.• Identified revenue opportunities based on the client's usage and needs.• Brought better brand awareness by educating customers about new productsand services.