WNS – Lead Associate – Quality.(Audits on 1. AP- Invoice processing of Raw materials, Service bills, Stores and Capex, Freight, Conversion, CHA, TNE. 2. Non AP- Super checks on QA, Queries, Discard, Vendor Creation, Vender Helpdesk. 3. Reporting Audits- Smart checks, GL recon, Business Reporting audit.)• Have a good hand on Quality framework, FMEA, Quality tools, quality techniques, quality methods and Accounts payable/ receivable, reconciliation.• Deep knowledge about SAP(R3 and S4 HANA) /JDE, GST and TDS.• Performing baselining and validation of CTQ's as per client SLA. Performing measurement system analysis for the identified CTQ's.• Create a Calibration cases between Client, Operations, Quality and Training Teams on fortnightly and identifying variances.• Monitoring QC process to ensure minimum QC samples as per SLA with the help of randomizer.• Providing regular feedback to staff on Quality performance.• Ensuring analysis and reporting of staff and process performance on Quality parameters.• Ensuring registration and RCA on client comebacks and adherence to client comebacks resolution process.• Reviewing FMEA for all process on regular intervals.• Performing Quality checks and ensure minimum required QC is done by the team as per Internal targets.• Conducting pre and post audit duties.• Regular process quality checks as per frequency and sampling strategy.• Rich hands in implementing process improvement and resolving performance bottlenecks, by use of solution tools like brain storming, thinking hats, VA/NVA analysis.• Doing transitional audits, reporting audits, smart checks, Inward and outward audits, SAP audits

• Finding loopholes and took corrective action within specific time.• Deep knowledge about Quality Methods (DPU,DPO,DPMO)• Audited loans and provided detailed feedback for continuous improvement of the process.• Audited loans for new team members and gave feedback.• Prepared audit reports using Defects per Opportunities and Pareto. • Prepared audit reports using Defects per Units.• Performed data analysis for all LOBs within DR. • As part ofpipeline management, analyzed data and took corrective action to plug in loopholes, helped avoid SLA and TAT misses.• Worked BA/BI team to sort out reporting errors.• Worked on allocation of files as well as ensure that they are completed within TAT on a real time basis.• Have worked and prepared PIP KRAs to be rolled out to the team members including Leads.• Worked with the client to Identify areas of improvement from a pipeline reporting perspective.• In charge of MIS for current scopes in DR. This includes Production tracker, Quality reports, dashboards such as SLA dashboard & Post-closing dash board and monthly PIP, on a daily, weekly and monthly basis.• Maintaining state review (licensing) data for all clients for DR – off shore.• As part of the team also pitched in to process files where needed.

• Have been taking supervisory calls and handling escalation calls for retaining the client’s expectations.• Batch creation and allocation as per client requirement.• Cascade procedural updates, conducting team hurdles in case of process up gradation or change in process.• Making dipstick on the floor and resolving the issues or queries.• Conducted refresher sessions and briefings to improve skill sets of analysts.• Deploy teams cross trainees as per the requirement for better performance.• Conducted process training for new hires.• Developed trainings materials and modules on all aspects of products.• Audited loans and provided detailed feedback for continuous improvement of the process.• Audited loans for new team members and gave feedback.• Prepared audit reports using Defects per Opportunities and Pareto.

• Worked as QA and audited files using DPU,DPO,DPMO and Pareto methods

• Coordinated with clients for sending Query mails, Rejection mails and notification mails of invoices.• Allocation of work and validation of work and ensure that they are completed.• Send Output to US, UK, Canada Clients.• Prepared reports of production and quality.• Verified and processing as well as quality checking of invoices.• Segregation of all invoices.• Prepared Monthly and weekly dashboard and put it across manager.• Prepared audit reports using Defects per Units.