- Customer Support: Responding to customer inquiries via phone, email, or chat. Providing information about products or services.- Order Processing: Receiving and processing customer orders accurately. Verifying order details, pricing, and product availability.- Sales Team Support: Assisting the sales team with administrative tasks. Preparing sales reports, LPOs, proposals, and presentations.- Inventory Management: Monitoring inventory levels and ensuring products are in stock. Coordinating with the inventory or warehouse team to restock products as needed.- Sales Documentation: Maintaining and organizing sales records and documentation. Creating and updating sales contracts, agreements, and invoices.- Communication: Serving as a liaison between customers, and other departments. Keeping all parties informed about order status and changes.- Enterprise Resource Planning (ERP) Microsoft Dynamics 365 & Customer Relationship Management (CRM): Ensuring that customer information is accurate and up-to-date in the ERP System. Creating the booking for the orders by the customers.- Logistics and Delivery: Coordinate the logistics of motorcycle delivery and pickup, including scheduling, route planning, and vehicle inspections. Work closely with delivery teams to ensure timely and safe transportation of leased motorcycles.- Maintenance Scheduling: Collaborate closely with the workshop team to schedule routine maintenance, inspections, and repairs for the leased motorcycle fleet.- Priority Handling: Prioritize maintenance requests based on urgency and customer needs, such as addressing safety concerns or addressing mechanical issues that may impact the riding experience.- Microsoft Suite: Proficient in Microsoft Word for creating and formatting documents, including reports, memos, and letters. Advanced skills in Microsoft Excel for data analysis, using formulas X-Lookup, V-Lookup, functions, and generating charts/graphs.

- Sales Team Support: Preparing sales reports, proposals, and presentations. Managing calendars and appointments for sales representatives.- Sales Documentation: Maintaining and organizing sales records and documentation. Prepare and submit reports as required by the Director of Sales. Creating and updating sales contracts, agreements, and invoices.- Enterprise Resource Planning (ERP) Microsoft Dynamics 365 & Customer Relationship Management (CRM): Ensuring that customer information is accurate and up-to-date in the ERP System. Creating the booking and reservation for the orders by the customers in the ERP System. Generating the Lease Reports through the ERP System. Using CRM software to track customer interactions and sales activities.- Microsoft Suite: Proficient in Microsoft PowerPoint for creating dynamic presentations. Skilled in designing and formatting slides to effectively convey information. Experience with adding multimedia elements, animations, and transitions to enhance presentations. Proficient in Microsoft Word for creating and formatting documents, including reports, memos, and letters. Advanced skills in Microsoft Excel for data analysis, using formulas X-Lookup, V-Lookup, functions, andgenerating charts/graphs.- Customer Support: Responding to customer inquiries via phone, email, or chat. Providing information about products or services. Assisting customers in placing orders or resolving issues.- Order Processing: Receiving and processing customer orders accurately. Verifying order details, pricing, and product availability. Coordinating with various departments to fulfill orders promptly.- Communication: Serving as a liaison between customers, sales teams, and other departments. Keeping all parties informed about order status and changes.- Problem Resolution: Addressing customer complaints and issues in a timely and satisfactory manner. Collaborating with other departments to resolve complex problems.

- Recruitment Support: Post job openings, manage job advertising, and liaise with recruitment agencies. Screen resumes, shortlist candidates, and coordinate interview scheduling. Conduct background and reference checks, and assist with employment offer and contract preparation.- Onboarding: Coordinate onboarding activities for new employees, ensuring a seamless induction process. Manage documentation related to new hires and assist with workspace setup. Oversee probationary periods and provide necessary support.- Employee Records Maintenance: Ensure accurate and up-to-date employee records are maintained securely.- HR Administration: Implement and administer HR policies and procedures throughout the organization. Manage employee benefits programs and coordinate performance evaluations. Assist in handling employee disciplinary processes and maintain relevant documentation.- Employee Relations: Serve as a point of contact for employee inquiries regarding HR policies, procedures, and benefits.Assist in conflict resolution and conduct initial investigations into employee concerns. Collaborate with management to foster positive employee relations and engagement initiatives.- HR Reporting and Analytics: Compile and analyze HR data to generate reports for management decision-making.- HR Legal Compliance: Stay updated on relevant HR laws and regulations to ensure compliance across the organization.- Office Management: Organizing and maintaining office operations, including managing supplies, equipment, and facilities to ensure a smooth and efficient work environment.- Event Planning: Assisting in the planning, coordination, and execution of events, festival occasions, historical events, or company gatherings.- Auditing: Maintain all compliance records of HR projects including induction, onboarding, and hiring checklists in both hard and soft files. Maintain Cleaning checklists according to the Compliance.

Recruited as Supervisor by TDS Management Consultant, Pvt. Ltd., Mohali. (Manpower Recruiting Agency) Fortheir client ISCON BALAJI FOODS, PVT. LTD. (LUDHIANA UNIT).- Staff Management: Overseeing and managing a team of housekeeping and cleaning personnel, including recruitment, training, performance evaluation, and ensuring appropriate staffing levels.- Scheduling and Shift Management: Creating and maintaining work schedules for housekeeping staff to ensure adequate coverage and efficient utilization of manpower.- Task Assignment: Assigning cleaning tasks, responsibilities, and areas to housekeeping staff based on workload and expertise.- Performance Monitoring: Monitoring the performance of housekeeping staff, ensuring they adhere to established cleaning standards, and providing guidance and feedback for improvement.- Training and Development: Providing training to housekeeping employees on cleaning techniques, safety procedures, and professional conduct.- Health and Safety Compliance: Ensuring that cleaning practices and operations adhere to health and safety regulations and guidelines to provide a safe environment for both staff and occupants.- Communication and Coordination: Facilitating effective communication and collaboration between housekeeping staff, other departments, and management to ensure smooth operations.- Hygiene and Sanitation Compliance: Ensuring that cleaning practices align with hygiene and sanitation standards, and staying updated on industry best practices.- Emergency Response: Coordinating housekeeping efforts during emergencies, such as spills, accidents, or health-related incidents, to ensure a timely and effective response.