As a compassionate and dedicated professional, my passion lies in promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. With experience in structured and unstructured environments, I have honed my skills in coordinating multiple activities and competing priorities. My work has taught me to be more humble, caring and empathetic, and respecting customer autonomy is a priority of mine in providing quality care and safety.My objective is to join an agency that offers me a constructive and challenging work environment, where I can contribute efficiently and enhance my skills. I have completed Certificate III in Ageing, a Diploma of Health Science from Edith Cowan College, Joondalup, and I am currently enrolled in a Bachelor’s degree in Community Services at Stott’s College.My key skills and responsibilities include excellent written and verbal communication, strong work ethics, and analytical skills. I work well within a team environment and autonomously. I am creative and innovative, possess excellent customer service skills, and have managed all elements of customer service representatives. I have mentored and guided employees to foster proper completion of assigned duties and developed, recommended, and implemented measures to improve productivity, performance, quality, and career path for staff members. Additionally, I have effectively responded to customer requests for products, services, and company information. I possess effective team leadership skills, am honest and reliable, always punctual, and capable of effective time management. I display a positive, friendly, and professional attitude and exhibit respect, compassion, and empathy. I am proficient with using windows and Macintosh systems, proficient at multitasking and working to a deadline in stressful situations, and am a fast learner, able to keep up with instructions and different work standards.I have continuously invested in my professional development by obtaining first aid and CPR training, National Police Clearance, Covid-19 certificate, AHA Hospitality & tourism, NDIS screening check, Working with children check, and Hand hygiene.