Sukhdeep Singh Email and Phone Number

• Assisted Spiire engineers in identifying issues and explained solutions to restore service and functionality.• Perform all helpdesk duties and monitors Spiire infrastructure like servers, switches and firewall.• Monitors alerts from Microsoft Defender 365, Rapid 7 and SCOM.• Deploy Microsoft defender for endpoint to manage end use devices and Anti spam policies to secure email environment.• Introduce and implement Intune (Microsoft Endpoint Manager ) to deploy applications… Show more • Assisted Spiire engineers in identifying issues and explained solutions to restore service and functionality.• Perform all helpdesk duties and monitors Spiire infrastructure like servers, switches and firewall.• Monitors alerts from Microsoft Defender 365, Rapid 7 and SCOM.• Deploy Microsoft defender for endpoint to manage end use devices and Anti spam policies to secure email environment.• Introduce and implement Intune (Microsoft Endpoint Manager ) to deploy applications, windows updates, device drivers anti-virus policies.• Deploy ASR rules to harden end user devices.• Analyze and start migrating on-prem group policy to Intune.• Use SCCM to deploy software and system images.• Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.• Create and use PowerShell scripts to automate and simplified tasks.• Review weekly WAN reports from Fortinet environment.• Escalated non-resolved issues to MSP and Microsoft.• Participated in team projects, demonstrating ability to work collaboratively and effectively. Show less

• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.• Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Patched software and installed new versions to eliminate security problems and protect data.• Collaborated with… Show more • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.• Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Patched software and installed new versions to eliminate security problems and protect data.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Validated and verified system security requirements definitions and analyzed system security designs.• Recommend improvements in security systems and procedures.• Monitored company inventory to keep stock levels and databases updated.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Helped streamline repair processes and update procedures for support action consistency. Show less

• Handled more than 5000+ devices for Windows 10 Rollout • Increase productivity and mobility by replacing desktop with laptops • Use SCCM,SCOM and Active directory tools to create report • Deploy package to new devices with SCCM • Create and maintain asset register • Manage hardware inventory for workplace project 2020 • Use Sql server to maintain the data for deployment • Liaise with vendors such as Dell and HP to order new devices • Work closely with major… Show more • Handled more than 5000+ devices for Windows 10 Rollout • Increase productivity and mobility by replacing desktop with laptops • Use SCCM,SCOM and Active directory tools to create report • Deploy package to new devices with SCCM • Create and maintain asset register • Manage hardware inventory for workplace project 2020 • Use Sql server to maintain the data for deployment • Liaise with vendors such as Dell and HP to order new devices • Work closely with major service provider such as Cinetex • Travel all Victoria regional sites (20 sites) to complete Window 10 rollout. • Saved $100K by implementing cost-saving initiatives that addressed long-standing problems. Show less

• Provide level 1 and level 2 services to councilors and other staff members • Desktop Rollout project from Window 7 to windows 10 and update hardware • Create/modify and monitors package in SCCM • Use ticketing system to organize jobs and keep informed customer for their job's status • Provisioning of new hardware in the infrastructure • Update knowledge base and give make new ideas to increase the performance of service desk • Support remote users by remote desktop… Show more • Provide level 1 and level 2 services to councilors and other staff members • Desktop Rollout project from Window 7 to windows 10 and update hardware • Create/modify and monitors package in SCCM • Use ticketing system to organize jobs and keep informed customer for their job's status • Provisioning of new hardware in the infrastructure • Update knowledge base and give make new ideas to increase the performance of service desk • Support remote users by remote desktop tools or visit the place • Use USMT tool to migrate user profile old computer to new computer • Create or modify users and security groups in active directory • Maintain active directory by moving objects to correct location • Use ESXi and vCentre to access all virtual machine and servers • Provide Virtual desktop infrastructure by horizon 7 • Provide VoIP with Mitel phone and Micollab servers • Attend different sites to provide off site assistance which comes under moonne valley city council. Show less

• Provide Level 1 and level 2 support to students and teachers (more than 1000) )over the phone to fix their problems.• Deploy virtual machine with AWS and Azure. • Use Cherwell ticketing software to record all incidents. • Make proper notes before escalating the jobs to level 3.• Working with thin clients such as Citrix and terminal servers. • Handle active directory to create/modify objects such as users, computers and OU. • Working with the different type of… Show more • Provide Level 1 and level 2 support to students and teachers (more than 1000) )over the phone to fix their problems.• Deploy virtual machine with AWS and Azure. • Use Cherwell ticketing software to record all incidents. • Make proper notes before escalating the jobs to level 3.• Working with thin clients such as Citrix and terminal servers. • Handle active directory to create/modify objects such as users, computers and OU. • Working with the different type of operating systems such as Windows, MAC and Citrix. • Handling servers such as exchange server and server 2008 and 2012 R2.• Deploy SOE images and software to classrooms and teacher computer by SCCM.• Experience to handle Microsoft suite such as office 2016 and office 365.• Provisioning of new hardware in the infrastructure.• Handle BYOD devices such as laptops, mobile and Ipads.• Support centre re-allocations such as Workstations reallocations.• Assign proper VLAN to staff and students.• Minimise downtime by troubleshooting LAN and WAN problems.• Support remote users by remote desktop tools or visit the place.• Solve Audio/Video issues in classrooms.• Write SOP for future references. • Good use of Database management software. Show less

Tempytech is a local IT support company which assist the people to troubleshoot IT problems.As a IT field technician, we respect our customers and try our best to provide better solution to them.

As a Mail officer, I have responsibility to process the parcels according to the specified instructions. Australia Post is the connection between the customers and online customers and we know the value of our customers. Australia Post provides best place to work in the multicultural environment.We work as a team and stay always focus towards the work.

I started my job in november 2012. I worked as a retail assistant. My responsibilities include maintain cash register and reach KPI. As 7/11 is known for their best customer service. So,I gained customer service skills and people skills.