• Supporting over 15 applications• SAP BI support and administration of user accounts• Supporting/monitoring the company's Websites• Manage through to resolve incidents and service requests for all applications supported by the Application Management team• Collaborated on infrastructure projects and service requests with external vendors and internal groups• Provided proficient 2nd Line in-house support for diverse IT challenges• Troubleshot various incidents… Show more • Supporting over 15 applications• SAP BI support and administration of user accounts• Supporting/monitoring the company's Websites• Manage through to resolve incidents and service requests for all applications supported by the Application Management team• Collaborated on infrastructure projects and service requests with external vendors and internal groups• Provided proficient 2nd Line in-house support for diverse IT challenges• Troubleshot various incidents related to hardware, networks, and software faults. Show less

Supporting Mission Critical System WMS systems on windows, Unix Solaris/Linux environments. Informix 4GL SQL, Oracle SQL and SQL Server. Supporting interfaces to host systems (for example XML)Supporting North America, APAC and EMEA customers Provided application support to customer accounts for Infor’s products.• Accepted incoming problems and questions from customers. • Relayed resolutions to customer problems and questions. Updated group leader on problem… Show more Supporting Mission Critical System WMS systems on windows, Unix Solaris/Linux environments. Informix 4GL SQL, Oracle SQL and SQL Server. Supporting interfaces to host systems (for example XML)Supporting North America, APAC and EMEA customers Provided application support to customer accounts for Infor’s products.• Accepted incoming problems and questions from customers. • Relayed resolutions to customer problems and questions. Updated group leader on problem resolution status when required.• Logged and tracked customer issues in support database.• Simulated customers’ problems in an appropriate environment.• Identified bugs/enhancements and logged in development database.• Identified/maintained incidents for inclusion in the Infor Knowledgebase.• Arranged migrations to new releases. • Interacted with internal departments to address customer needs and solutions.• Adhered to Infor Quality process for incident handling.• Understood how new system process flowed. • Received handovers of customization projects Show less

Computerway Technology Services, Support SpecialistDuties involved overall running of support department.• Provided all aspects of product and technical support to customers.• Take a project from its point of conception to its final completion bearing inmind the customers’ prerequisites and preferences while allowing for a curveof creativity and flexibility in order to serve customer satisfaction and usability.Training • Provided training courses in basic, Intermediate and advance in… Show more Computerway Technology Services, Support SpecialistDuties involved overall running of support department.• Provided all aspects of product and technical support to customers.• Take a project from its point of conception to its final completion bearing inmind the customers’ prerequisites and preferences while allowing for a curveof creativity and flexibility in order to serve customer satisfaction and usability.Training • Provided training courses in basic, Intermediate and advance in Orthodonticsoftware while using a variety of tools catered for the learning audience.Support Management • Managed and oversaw upgrades to over 150 customers.• Diagnosed and managed problems. • Provided suitable workarounds• Installations and configuration of Window Server 2003, XP professional andOrthodontics software. Show less

Duties involved supporting • ecommerce and e-business applications on Unix/Linux,Windows,Sybase• Monitoring mission-critical applications used in Asia and the US. Asia Pacific Support• Supported corporate customers. • Handover of new project support.• Understood customers’ operational requirements.• Understood how the system process flows.• Supported e-commerce applications -XML, HTML, web servers Apache, Jrun, Jboss. • Monitored performance of servers… Show more Duties involved supporting • ecommerce and e-business applications on Unix/Linux,Windows,Sybase• Monitoring mission-critical applications used in Asia and the US. Asia Pacific Support• Supported corporate customers. • Handover of new project support.• Understood customers’ operational requirements.• Understood how the system process flows.• Supported e-commerce applications -XML, HTML, web servers Apache, Jrun, Jboss. • Monitored performance of servers and sybase database.• Liaised with administrators on performance issues on server and database. • Ran shell scripts for reports, monitoring systems and batch processes.• Supported Java applications. • Suggested improvements and upgrades to hardware and software. • Wrote SQL scripts for adhoc reports requested from customers.• Installed new releases. • Adhered to SLA timing. • Liaised with third-party suppliers.• Supported Adhoc projects with Customers. Show less