10+ years of experience in managing the Retail operations, E-commerce , Customer Experience and in delivering the results beyond the expectations.- Committed towards the organization goals and leading the team in planning and execution of the tasks.- Strong technical knowledge on the business process and imparting necessary training to the team towards effective handling of the work.- Rendered cross-functional support and on time reporting to the management on the performance.- Good knowledge on the financial and HR principles of the business.- Excellent people’s person in motivating, delegating, persuading and taking the team along to achieve the objectives of the organisation