Sukhjit Singh Email & Phone Number

Birmingham, England, United Kingdom

Making a vital contribution to driving a generative culture of risk awareness and reconmending solutions to operations risk issues within the businesses. Strengthening the level of ownership within the business, identifying and calling out areas of weakness, and share best practices. Delivering a robust risk governance framework in line with the operational risk handbook and conduct and compliance handbook. Supporting relevant specialist risk activity to build credible & realistic plans to… Show more Making a vital contribution to driving a generative culture of risk awareness and reconmending solutions to operations risk issues within the businesses. Strengthening the level of ownership within the business, identifying and calling out areas of weakness, and share best practices. Delivering a robust risk governance framework in line with the operational risk handbook and conduct and compliance handbook. Supporting relevant specialist risk activity to build credible & realistic plans to move and sustain a control environment certification rating with risk appetite. Escalating emerging risks in a timely manner and making sure actions are quickly defined & owned. Show less

Birmingham, England, United Kingdom

Managing Risk - Identifying, assessing, and managing risk within agreed risk appetite.Decision Support - Highlighting and opining on emerging financial crime risks and ensure they are defined and mitigated by taking a holistic review approach.Safeguarding - Reviewing complex and non-complex cases ensuring a risk-based approach is taken protecting the bank and its customers before providing approval.Enhanced AML Knowledge – Evaluating referrals that consist of AML, PEP… Show more Managing Risk - Identifying, assessing, and managing risk within agreed risk appetite.Decision Support - Highlighting and opining on emerging financial crime risks and ensure they are defined and mitigated by taking a holistic review approach.Safeguarding - Reviewing complex and non-complex cases ensuring a risk-based approach is taken protecting the bank and its customers before providing approval.Enhanced AML Knowledge – Evaluating referrals that consist of AML, PEP, Sanctions, Complex Business Structures, SOW, KYB, KYC etc and being able to identify concerns.High Risk Industry Knowledge - Excellent knowledge working with various high-risk jurisdictions and industries such as (pharmaceuticals, alcohol & tobacco, armaments & defence, charities, gambling, diamond precious metals & jewellery, oil & gas, shipping, property construction, development and investment, waste & scrap,Decision Making – Reviewing SARs and applying a holistic review approach, when making a decision on retain or exit.Having One Bank Approach - Supporting stakeholders by providing guidance on several financial crime scenarios and how they can be mitigated and what types of information is required.Project Work – Contributing to stakeholder meetings that support change initiatives by acting as a key subject matter expert. Show less

Birmingham, England, United Kingdom

As an AML Business Specialist I had the daily responsibility of onboarding of new and established businesses to the NatWest bank and ensure that I carried the necessary KYB & KYC due diligence to ensure the bank and its customers were safeguarded:Managing Risk – Being able to process HRA applications, conducting source of wealth’s and resolving TTD expectations and review the plausibility behind the nature of their business. Providing detailed business reports and analyzing business… Show more As an AML Business Specialist I had the daily responsibility of onboarding of new and established businesses to the NatWest bank and ensure that I carried the necessary KYB & KYC due diligence to ensure the bank and its customers were safeguarded:Managing Risk – Being able to process HRA applications, conducting source of wealth’s and resolving TTD expectations and review the plausibility behind the nature of their business. Providing detailed business reports and analyzing business plans ensuring the business is in line with AML checks. Knowledge of Products and Procedures - Providing information on products and services using set CDD & TDD guidance and policies.Taking Ownership – Being able to have difficult conversations where customer expectations have not met and following through that we action what was promised by taking accountability. Team Worker - Being able to work different stakeholders across the bank to ensure best customer outcomes.Attention To Detail – Ensuring that I maintain a keen eye for detail through the onboarding process for both KYB & KYC of an application and ensuring these details are in line with the banks risk apatite and framework.Strong Communicator - Ability to speak to a wide variety of stakeholders, even when handling objection or trying to influence. Show less

Birmingham, England, United Kingdom

As a Debt Management Officer at Natwest analyze customer income and expenditure and payment terms to support debt collection, which would of been in compliance with government policy and the FCA. I also provide reporting insights into debt management levels to support customers and to support revenue collections performance:Vigilant - Ensuring that all plans that are agreed with customers meet the specific requirements that fall in line with FCA guidelines and… Show more As a Debt Management Officer at Natwest analyze customer income and expenditure and payment terms to support debt collection, which would of been in compliance with government policy and the FCA. I also provide reporting insights into debt management levels to support customers and to support revenue collections performance:Vigilant - Ensuring that all plans that are agreed with customers meet the specific requirements that fall in line with FCA guidelines and policies.Efficiency - Reviewing and identifying processes to simplify and enhance the customer and business experience. Decision Making - Having difficult conversations and executing plans which are fair for the customer when, I have many different options available to me.Meticulous Attention to Detail - The ability to overcome problems by using both analytics and communication skills. Show less

Birmingham, England, United Kingdom

Assisting customer with debt management plans (DMP) which is an agreement between customer and the bank to pay off their debts. Delivering Results - Motivation to meet personal KPIs & help business achieve corporate targets - having regular conversations with management about how I ensure targets are being upheld without compromising my standard of work.Going The Extra Mile - Delivering passionate and valuable customer service Strong Communicator and Negotiator -… Show more Assisting customer with debt management plans (DMP) which is an agreement between customer and the bank to pay off their debts. Delivering Results - Motivation to meet personal KPIs & help business achieve corporate targets - having regular conversations with management about how I ensure targets are being upheld without compromising my standard of work.Going The Extra Mile - Delivering passionate and valuable customer service Strong Communicator and Negotiator - Excellent rapport building skills with stakeholders. Thinking Outside The Box - Demonstrable ability to work in challenging circumstances with fairness - looking outside of procedure to ensure I am always doing what's right for the customer and business. Show less

Birmingham, United Kingdom

A confident and enthusiastic Customer relationship manager that manages a wide variety of business accounts and advertising programmes.A proven track record of building rapport efficiently with a varied range of customers.Highly motivated by delivering business results and showcasing exemplary advice and solutions to customers, which enables them to make informed decisions.Utilising experience and knowledge of managing customers’ accounts and requests, this alongside my… Show more A confident and enthusiastic Customer relationship manager that manages a wide variety of business accounts and advertising programmes.A proven track record of building rapport efficiently with a varied range of customers.Highly motivated by delivering business results and showcasing exemplary advice and solutions to customers, which enables them to make informed decisions.Utilising experience and knowledge of managing customers’ accounts and requests, this alongside my education within marketing and advertising will enable me to consistently perform at an elevated level. Ability to provide meticulous information to customers whilst managing expectations. Thus, showcasing a distinguished level of commercial acumen Show less

Working within a fast-paced environment handling a high volume of inbound calls to both business and personal customers whilst meeting and exceeding business targets.Diverse experience in managing customer accounts on complex calls that involve mandates, online banking, lending and complaints whilst following RBS guidelines.Hand selected for the Service Enhancement Team for my ability to build rapport, this extra role is tasked with building solutions that builds trust between… Show more Working within a fast-paced environment handling a high volume of inbound calls to both business and personal customers whilst meeting and exceeding business targets.Diverse experience in managing customer accounts on complex calls that involve mandates, online banking, lending and complaints whilst following RBS guidelines.Hand selected for the Service Enhancement Team for my ability to build rapport, this extra role is tasked with building solutions that builds trust between customer and bank, which enhances the customer’s experience. Possessing a strong ability to work cross-functionally whilst simultaneously improving company processes, this is highlighted by being selected for the Account Closure Team. Enhanced knowledge of business banking processes, products and services with the capability and commitment to continuous learning and development. Making sure customers are making informed decisions, having awareness of products and services that are available to them. Show less

Birmingham, United Kingdom

• Maintaining a high standard of customer service and always trying to ensure customers needs are met.• Dealing with customer complaints demonstrating great listening skills whilst maintaining an empathetic attitude.• Assisting management on ad-hoc basis as and when required. • Ensuring brand awareness of designated 5 star products to consumers and KPI’s to achieve sales targets.• Working within a team.• Supervision of stockroom.• Operating Epos cashier system.