Sukhjit Manhas Pmp Email & Phone Number

Vancouver, Bc, Ca

Burnaby, British Columbia, Ca

Burnaby, British Columbia, Ca

Vancouver, British Columbia, Ca

• Developed functional specifications for system enhancements and liaised with IT vendor for application development• Facilitated and documented the business process, gathered functional requirements and prepared business cases with stakeholders for the development and deployment of business and technical solutions• Created technical architecture diagrams and documents • Created end user manuals for applications, as well as installation instructions• Created Disaster Recovery documentation• Developed user acceptance test scripts, and worked with stakeholders to assess compliance• Administered procedures for application use and security access• Monitored KPI’s and gathered performance metrics for systems• QA tested Alpha version of software received from third party vendor, working with vendor design helping to create two service packs, and installation changes for full release to all customers• Migrated CES from regional databases to one Citrix environment

• As a Business Systems Analyst, provided Tier Two/Three Support for North America for products including Windows Operating Systems, Microsoft Project, Visio, SQL 2000, Oracle, Toad, Sunbelt Radmin, MyFax, Onbase Document Imaging, TMT Truck Maintenance, Command Alkon, Cement Distribution by Process Solutions Canada Ltd., JWS/APEX within a Citrix environment• Worked on projects such as opening of the Port of Everett, Cement Import Terminal• Setup and Implemented TMT software at Cadman Concrete• Setup and Implemented interfaces into TMT, including Fuel and Truck Hour interfaces• Setup and Implemented Onbase at Ocean Concrete, and Lehigh NorthWest Materials• Upgraded CommandSeries products at multiple locations• Participated in Citrix migration, testing and implementation• Provided On-Call service for North America

• One of two Corporate System Engineers who dealt with corporate clients with Premier Accounts.• Worked with Clients to complete needs analysis for their business, deciding what products are required for their enterprise needs• Consulted with Operations and Technical staff on rollouts of POS systems to as many as 200 restaurants.• Worked with clients to alpha and beta test products, completing QA testing• Setup lab environments for clients to be able to use new products, to prepare for rollout to their sites• Provided tier 3 support for corporate clients, including after hours support.• Acted as a corporate liaison for customers to push development of new products and to escalate existing issues to QA department

• Setup and maintain programs for department, including Faxmaker, McAfee, Microsoft Exchange Server, Microsoft SQL Server, Remote Desktop, Symantec PcAnywhere, Apropos and Magic Help Desk Software.• Create network servers/data storage and printers, setting permissions across multiple domains using Active Directory.• In charge of co-ordinating the daily work schedule for up to 60 employees/support agents.• Part of the hiring team that conducted interviews of potential employees.• Completed monthly reviews and assessments of staff development ans created curriculum for staff improvement.• Provided internal maintenance and support for up to 45 PC’s• Reduced staff turnover for Technical Support Call Centre from 6 months to 20 months.• Completed ROI to have 30 pc’s replaced in a help desk environment.• Assisted in the training and development of new and existing staff members (approximately 40 co-workers), including the facilitation of train the trainer courses.

Bsc

Education record