Sukhmandeep Singh Email & Phone Number

Ontario, Canada

Customized the ServiceNow portal to enhance UI/UX and streamline IT service access, improving user satisfaction.Developed and optimized Flow Designer workflows to integrate Spark API with Virtual Agent, reducing response time by 30% and boosting automation.Led the design and implementation of AI-driven chatbots, enhancing conversational capabilities and user interactions.Applied agile practices to deliver scalable solutions, ensuring high-quality, on-time project execution.Troubleshot and resolved production issues, minimizing downtime and ensuring system reliability.Integrated third-party systems using REST/SOAP APIs, improving operational efficiency and data flow.

Greater Toronto Area, Canada

-Mastered Fable's data model by comprehensively understanding entities, relationships, and constraints.-Strategically shaped integration approaches and recommendations by adeptly navigating third-party API documentation.-Defined critical event flows, encompassing both published and subscribed events, while specifying payload particulars.-Seamlessly integrated SNS and webhook events into business processes through proficient production and consumption.-Skillfully documented solution architectures and their interconnections using lucid written content and diagrams.-Precisely deployed AWS infrastructure by leveraging configuration stored in code repositories (Serverless).-Developed and meticulously tested Node.js code, incorporating automated testing methodologies like Jest.

Gurgaon

During my tenure at TCS, I honed a diverse skill set while deepening my expertise in ServiceNow technology. Within TCS, I garnered hands-on experience across multiple ServiceNow modules, including HRSD implementation, ITSM, and security operations. Additionally, I have invested time in enhancing my soft skills, ensuring a well-rounded professional profile.

Jalandhar, Punjab, India

At Advanced Solutions, I initiated my journey with ServiceNow, where I completed an enriching internship and attained my inaugural ServiceNow certification.

Postgraduate Diploma, Information Technology

Recently concluded my Postgraduate Diploma in Information Technology Solutions, augmenting my proficiency in core IT domains. Throughout.

Bachelor Of Technology - Btech, Electronics

Hold the position of technical head at ESF( students forum representing Electronics Department).