Customized the ServiceNow portal to enhance UI/UX and streamline IT service access, improving user satisfaction.Developed and optimized Flow Designer workflows to integrate Spark API with Virtual Agent, reducing response time by 30% and boosting automation.Led the design and implementation of AI-driven chatbots, enhancing conversational capabilities and user interactions.Applied agile practices to deliver scalable solutions, ensuring high-quality, on-time project execution.Troubleshot and resolved production issues, minimizing downtime and ensuring system reliability.Integrated third-party systems using REST/SOAP APIs, improving operational efficiency and data flow.

-Mastered Fable's data model by comprehensively understanding entities, relationships, and constraints.-Strategically shaped integration approaches and recommendations by adeptly navigating third-party API documentation.-Defined critical event flows, encompassing both published and subscribed events, while specifying payload particulars.-Seamlessly integrated SNS and webhook events into business processes through proficient production and consumption.-Skillfully documented solution architectures and their interconnections using lucid written content and diagrams.-Precisely deployed AWS infrastructure by leveraging configuration stored in code repositories (Serverless).-Developed and meticulously tested Node.js code, incorporating automated testing methodologies like Jest.

During my tenure at TCS, I honed a diverse skill set while deepening my expertise in ServiceNow technology. Within TCS, I garnered hands-on experience across multiple ServiceNow modules, including HRSD implementation, ITSM, and security operations. Additionally, I have invested time in enhancing my soft skills, ensuring a well-rounded professional profile.

At Advanced Solutions, I initiated my journey with ServiceNow, where I completed an enriching internship and attained my inaugural ServiceNow certification.