Sukhman Singh, Eit Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg

• Mentored my team and managed their performance/KPIs with coaching, constructive feedbackand disciplinary action when necessary.
• Communicated about important updates in procedure and coaching for QA feedback directlythrough 1 on 1 meetings with the team members.
• Coordinated with different teams (QA, training, cross-functional and HR) to prepare learningcontent and ensured that team has the required tools to succeed.
• Assisted managers and supported them on projects with planning, research, data collection anddata analysis to ensure continuous improvement.
• Maximized the network performance by ensuring that team members are assigned to the tasksthat need priority

Winnipeg, Manitoba, Canada

• Assisted team members by answering their process level inquiries/concerns, resolving their techissues and escalating the issue to Team Leads when necessary.
• Collaborated with Real Time Analysts to ensure that we meet the Service Level (SL) by followingup with team members facing issues.
• Drafted 2-hourly reports on the network condition and reported any tech issues (internal orexternal) that impacted the bottom line.
• Attended the weekly meetings to keep up to date with the company's policies and procedures.

Winnipeg, Manitoba, Canada

• Provided live support to customers through calls and chats to resolve their problems/issues.
• Documented the calls by creating tickets to store the call information in the company databasefor record keeping.
• Maintained high productivity while adhering to company policies, improving continuously withthe quality score of 95% or above.
• Learned the new training modules, corporate procedure and customer privacy in order toprovide best quality service to customers.

Post Graduate Certificate, Technology Management

Graduate Certificate, Industrial Automation

Bachelor'S Degree, Mechanical Engineering