Saturn Solutions is a Niche IT Recruitment Firm specializing in ServiceNow and is based in Philadelphia.At Saturn Solutions I serve as a Talent Acquisition Manager in which I lead recruiting efforts, human resources, business development, contracts, legal, accounting, and marketing.Responsibilities at Saturn Solutions include:• Manage full-cycle recruitment process• Promote hiring through social media marketing• Organizing and tracking all business development, candidates, and open positions through Excel• Source for open ServiceNow positions as well as build a contractor bench for future roles• Screen CV’s, interview and qualify• Drive the offer process on candidate and client side• Collaborate with hiring managers to meet needs and be an SME for their specialized technology requirements• Develop and deliver SOW’s, terms of business, and manage client processes• Implement modern sourcing/recruitment methods such as:o E-mail marketingo LinkedIno Advertisement postingo IT community groupso Referralso Previous contractors• Leverage and negotiated terms of business with enterprise clients• Manage processes on client-side and candidate-side to close 360 technical recruitment deals• Identify, qualify, and quantify new potential businesso Identified correct points of contact to attain new business• Have a strong understanding of various technologies and scripting methodologies and languages such as:o ServiceNow ITSM, ITOM, ITBM, ITAM, SAM, CSM, GRC, Sec-Ops, HRSDo o JIRA, HEAT, Splunk, WorkDayo SalesForceo Agile, REST/SOAPo Javascript, HTML, CSS, C++, Angular, Python

Contender Solutions is a ServiceNow Elite Partner based in Tampa Bay.At Contender I served as a Talent Acquisition Manager in which I led all recruiting efforts for the organizationResponsibilities at Contender include:• Own and lead all recruitment operations across organization• Drive staffing meetings with delivery and executive team to gather recruitment requirements and advise on candidates• Interviewing candidates, building interview guides & templates for organization use, and participating in manager/candidate interviews to assure candidate experience, consistency, compliance, and matching talent to organization values• Build strategic relationship with executive team and hiring leaders to understand and then execute on organization strategies• Staying up-to-date and knowledgeable with ServiceNow and all of its product offerings including:• Identifying and recruiting ServiceNow experts with the specific product/module requirement of the role• Influencing and engaging key stakeholders to embrace and adopt talent strategies• Assist in building Contender’s value add positioning in the market and establish Employer/Employee Value Proposition• Compensation analysis & benchmarking of current staff and market to align organization, increase retention, and negotiate new hire salaries to positively position Contender in the marketplace • Managing offer letters to close• Building & maintaining a pipeline of top talent to enable strategic organization growth and top-grade talent when required• Assisting in the successful onboarding of new hires from pre-boarding through 1-year focused on new hire experience, productivity, and continuous improvement of the onboarding experience • Assist in developing, delivering, and interpreting culture surveys to enable positive culture evolution that mirrors the values of the organization• Assist in the evaluation and rollout of yearly benefits enrollment, 401K plans, and total rewards

Coresphere is a ServiceNow Elite Partner and Salesforce Crest Partner based in the DC area that specializes in the Federal space. Responsibilities at Coresphere include:• Owning and leading entire recruitment operations across the organization • Representing Coresphere as the first point of contact for all hires• Supporting hiring for 6 Salesforce teams and 2 ServiceNow teams• Driving recruiting meetings with delivery team leaders and operations leaderso Gather job requisition requirementso Qualify the roleo Provide recruiting updates regarding open roles, active candidate interview processes, sourcing progress, etc• Identify qualified candidates• Create relationship with qualified candidates and screen them (typically a video screening lasting about 20 min to ensure candidate is qualified, interested, and a fit for the role)• Carry screened candidates through interview processes, which I arranged directly with our delivery team and operations• Typical interview processes are 2-3 rounds depending on the role.• After the interview process, go through approval process for candidates that make it through all interview steps. • After approval process, I communicate with the candidate for all onboarding information and carry them through our HR process up to the point of them starting, then maintain communication to ensure they have a smooth fit.• In the case that we don’t have an immediate need I will typically let the candidate know and then maintain the relationship with the candidate and stay in contact with them in case of a future role opening up.• Maintain internal ATS system for all candidates, resumes, interview processes, notes, and data input• Maintain internal ATS system for all active job postings, updating new jobs, deleting old jobs• Call through job applicants• Stay up-to-date in Salesforce and ServiceNow technologies and community.• Promote hiring through social media marketing

Responsibilities at Nelson Frank included:• Manage full-cycle recruitment process• Identified, qualified, and quantified new potential businesso Identified correct points of contact to attain new business• Source for open ServiceNow positions as well as build a contractor bench for future roles• Screen CV’s, interview and qualify• Drive the offer process on candidate and client side• Collaborate with hiring managers to meet needs and be an SME for their specialized technology requirements• Develop and deliver SOW’s, terms of business, and manage client processes• Implement modern sourcing/recruitment methods such as:o E-mail marketingo LinkedIno Advertisement postingo IT community groupso Referralso Previous contractors• Learn and understand the ServiceNow software as well as modules and versions such as:o ServiceNow versions Aspen – New Yorko ITSM, ITOM, ITBM, ITAM, SAM, CSM, GRC, Sec-Ops, HRSD

• Stay up to date with BDC representatives’ processes and tasks• Seamlessly transfer appointments to sales department• Work closely with Department Manager to reach individual department goals• Monitoring and contacting internet leads from our website, dealer, manufacturer and third-party sites• Maximize inbound phone, web and showroom traffic streams• Setting and confirming appointments, following up with show and no-show appointments• Assist in resolving customer complaints• Attend Sales, Service and Management meetings• Direct customers to product information resources, including those available online• Proactively build out prospecting network• Log all activity in CRM