Sukhdeep Kaur Email & Phone Number

Burlington, Ontario, Canada

Led teams to maintain high operational standards while ensuring compliance with safety and health regulations.Managed risk assessments, identified potential hazards, and developed action plans for mitigation.Delivered training to employees on customer service, food safety, and workplace safety practices.Resolved conflicts and managed employee concerns, ensuring a productive and positive work environment.Oversaw scheduling, inventory management, and resource allocation to meet operational goals efficiently.Ensured adherence to health and safety protocols, both for food safety and general workplace safety.

Brampton, Ontario, Canada

• Assisting General Manager for growing restaurant sales and guest count profitability by ensuring the restaurant meets McDonalds critical guest standards of quality, service, and cleanliness.• Supporting department managers with their individual targets, following up on their progress, and providing coaching and direction to improve their department results.• People practices-Making the schedule of 100+ crew, hiring, orientations, training, and conducting performance reviews.• Food safety- verifying that food safety checklists are completed and meet the company standards.• Inventory- placing stock orders, receiving deliveries, verifying daily waste, conducting monthly counts to verify food inventory.• Safety and security- overall responsibility for OHS and Health inspections.• Planned & Daily maintenance- following-up on the cleanliness and organization of the restaurant.• Guest experience- handling guest complaints, role modeling Guest experience Behaviors and using all the behavior tools to teach crew and managers how to elevate the guest experience in the restaurant

Papakura, Auckland

• Conducting interviews, doing background check.• Employee onboarding using HRIS software.• Weekly Scheduling for over 80+ employees.• Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.• Managing Payroll for restaurant.• Training and Developing Crew Trainers and Shift Managers.• Performed root cause analysis to determine quality issues and develop long-term solutions.• Kept employees operating productively and working on task to meet business and customer needs.

Mercer, New Zealand

• Run day to day operations of restaurant.• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.• Coordinate daily Front of the House and Back of the House restaurant operations.• Regularly review product quality and research new vendors.• Appraise staff performance and provide feedback to improve productivity.• Responsible for labor cost including creating manager and crew schedules based on projections and budget, hiring and training new crew and managers based on training needs analysis.• Train and follow all council and company food safety standards and policies.• Handled customer complaints and concerns.• Set goals and motivated crew and managers to achieve them.• Handled disciplinary actions with crew and mangers.

Auckland, New Zealand

• Scanned and entered new inventory, updated numbers and investigated variances.• Strengthened inventory processes to balance supply needs with budget and space limitations.• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.• Tracked production and quality control systems to proactively identify deficiencies.• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Certificate In Occupational Health And Safety

Diploma, Business Administration, Management And Operations

Diploma, Operations Management And Supervision

Diploma, Computer Technology/Computer Systems Technology

Workplace Hazardous Materials Information System (Whmis) Certification

Accessibility For Ontarians With Disabilities Act (Aoda Certification

First Aid & Cpr Certification